Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Reshmi Rajan

Reshmi Rajan

Dehradun

Summary

Versatile and results-driven professional with extensive experience in operations management, administration, and customer service within the F&B and financial sectors. Proven track record of implementing strategies to achieve business goals, drive customer satisfaction, and enhance operational efficiency. Seeking to leverage expertise to contribute to the success of a dynamic organisation.

Overview

8
8
years of professional experience

Work History

Promoted as Operations Manager cum Administrator

SHA Group
05.2022 - Current
  • Managed operations and administration of F&B outlets in India and UAE malls.
  • Directed daily functions, strategy implementation, and profitability goals.
  • Oversaw budgets, accounting, payroll, and financial integrity.
  • Trained, coached, and mentored teams to boost productivity and performance.
  • Enhanced customer service, satisfaction, and retention through initiatives.
  • Streamlined operations and implemented best practices for efficiency.
  • Led hiring, evaluation, and recognition programs for staff and management.
  • Inspected products to ensure quality and market readiness.
  • Analyzed customer data and business processes to identify improvements.
  • Partnered with the board to align mission, vision, and growth strategies.Provided leadership to develop business plans and promote organizational vision.

HR Executive

Super Doctors- SHA Group
05.2021 - 04.2022
  • Handled inbound/outbound calls and tasks to support the recruitment process.
  • Collected resumes from doctors, shared vacancy details, and coordinated communication.
  • Matched doctors with suitable hospital positions, ensuring accurate and timely placements.
  • Built and maintained strong client relationships to instil confidence in recruitment services.
  • Managed vacancies and client profiles with high-quality standards, ensuring maximum closures.
  • Maintained up-to-date knowledge of job openings to effectively utilize candidate profiles.
  • Conducted quality assurance checks to ensure compliance with industry standards and regulations.

Customer Service Executive

Muthoot Fincorp Ltd
kochi
01.2018 - 12.2020
  • Worked with the well-known Non-Banking Financial Institution in India, and managed different sections of financial transactions.
  • Provided courteous and efficient service to customers, addressing inquiries, resolving issues, and processing transactions in compliance with company policies and regulations.
  • Promoted various financial products and services to customers, explaining features, benefits, and terms to meet their financial needs.
  • Handled inbound calls and walk-in customers, ensuring prompt and accurate assistance.
  • Added value to customer purchases by upselling additional products and services.
  • Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
  • Conducted customer verification and documentation processes for loan and other financial product applications, maintaining confidentiality and data integrity.
  • Assisted customers with account inquiries, balance checks, statement requests, and other account-related services.
  • Managed cash transactions, including deposits, withdrawals, and currency exchanges, following established procedures and security protocols.
  • Collaborated with internal teams to address customer inquiries and resolve issues effectively, ensuring a seamless customer experience.
  • Participated in training sessions and workshops to stay updated on product knowledge, customer service techniques, and regulatory requirements.

Education

B.Tech - Electrical And Electronics Engineering

Kerala University
2016

Plus Two - Bio-Maths

Kerala State Board
2012

SSLC

Kerla State Board
2010

Skills

  • Operations Management
  • Strategic Planning
  • Team Leadership
  • Training and Development
  • Customer Relationship Management
  • Budgeting and Financial Management
  • Process Improvement
  • Problem-Solving
  • Data Analysis
  • Communication
  • Recruitment and Talent Acquisition
  • Client Relationship Management
  • Quality Assurance
  • Compliance Management
  • Time Management
  • Attention to Detail
  • Adaptability and Flexibility
  • Cash Handling
  • Multitasking
  • CRM Software Proficiency
  • Regulatory Compliance
  • BRS

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Promoted as Operations Manager cum Administrator

SHA Group
05.2022 - Current

HR Executive

Super Doctors- SHA Group
05.2021 - 04.2022

Customer Service Executive

Muthoot Fincorp Ltd
01.2018 - 12.2020

B.Tech - Electrical And Electronics Engineering

Kerala University

Plus Two - Bio-Maths

Kerala State Board

SSLC

Kerla State Board

Similar Profiles

CREATE PROFILE
Reshmi Rajan