Reshmi Rajan
Dehradun
Summary
Versatile and results-driven professional with extensive experience in operations management, administration, and customer service within the F&B and financial sectors. Proven track record of implementing strategies to achieve business goals, drive customer satisfaction, and enhance operational efficiency. Seeking to leverage expertise to contribute to the success of a dynamic organisation.
Overview
8
8
years of professional experience
Work History
Promoted as Operations Manager cum Administrator
SHA Group
05.2022 - Current
- Managed operations and administration of F&B outlets in India and UAE malls.
- Directed daily functions, strategy implementation, and profitability goals.
- Oversaw budgets, accounting, payroll, and financial integrity.
- Trained, coached, and mentored teams to boost productivity and performance.
- Enhanced customer service, satisfaction, and retention through initiatives.
- Streamlined operations and implemented best practices for efficiency.
- Led hiring, evaluation, and recognition programs for staff and management.
- Inspected products to ensure quality and market readiness.
- Analyzed customer data and business processes to identify improvements.
- Partnered with the board to align mission, vision, and growth strategies.Provided leadership to develop business plans and promote organizational vision.
HR Executive
Super Doctors- SHA Group
05.2021 - 04.2022
- Handled inbound/outbound calls and tasks to support the recruitment process.
- Collected resumes from doctors, shared vacancy details, and coordinated communication.
- Matched doctors with suitable hospital positions, ensuring accurate and timely placements.
- Built and maintained strong client relationships to instil confidence in recruitment services.
- Managed vacancies and client profiles with high-quality standards, ensuring maximum closures.
- Maintained up-to-date knowledge of job openings to effectively utilize candidate profiles.
- Conducted quality assurance checks to ensure compliance with industry standards and regulations.
Customer Service Executive
Muthoot Fincorp Ltd
kochi
01.2018 - 12.2020
- Worked with the well-known Non-Banking Financial Institution in India, and managed different sections of financial transactions.
- Provided courteous and efficient service to customers, addressing inquiries, resolving issues, and processing transactions in compliance with company policies and regulations.
- Promoted various financial products and services to customers, explaining features, benefits, and terms to meet their financial needs.
- Handled inbound calls and walk-in customers, ensuring prompt and accurate assistance.
- Added value to customer purchases by upselling additional products and services.
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Conducted customer verification and documentation processes for loan and other financial product applications, maintaining confidentiality and data integrity.
- Assisted customers with account inquiries, balance checks, statement requests, and other account-related services.
- Managed cash transactions, including deposits, withdrawals, and currency exchanges, following established procedures and security protocols.
- Collaborated with internal teams to address customer inquiries and resolve issues effectively, ensuring a seamless customer experience.
- Participated in training sessions and workshops to stay updated on product knowledge, customer service techniques, and regulatory requirements.
Education
B.Tech - Electrical And Electronics Engineering
Kerala University
2016
Plus Two - Bio-Maths
Kerala State Board
2012
SSLC
Kerla State Board
2010
Skills
- Operations Management
- Strategic Planning
- Team Leadership
- Training and Development
- Customer Relationship Management
- Budgeting and Financial Management
- Process Improvement
- Problem-Solving
- Data Analysis
- Communication
- Recruitment and Talent Acquisition
- Client Relationship Management
- Quality Assurance
- Compliance Management
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Cash Handling
- Multitasking
- CRM Software Proficiency
- Regulatory Compliance
- BRS
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Promoted as Operations Manager cum Administrator
SHA Group
05.2022 - Current
HR Executive
Super Doctors- SHA Group
05.2021 - 04.2022
Customer Service Executive
Muthoot Fincorp Ltd
01.2018 - 12.2020
B.Tech - Electrical And Electronics Engineering
Kerala University
Plus Two - Bio-Maths
Kerala State Board
SSLC
Kerla State Board
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