Reshmi R Pillai

- Build Company Image: Develop & implement effective PR campaigns
- Media Relations: Write & distribute press releases, secure media coverage
- Stakeholder Relations: Build relationships with media, journalists & key stakeholders
- Event Management: Plan & execute events, product launches & press conferences
- Content Creation: Develop content for social media, websites & print materials

-Handle incoming and outgoing calls to customers, clients, or prospects
- Respond to customer inquiries, resolve issues, and provide excellent customer service
- Make outbound calls to promote products/services, generate leads, and follow up on existing leads
- Manage front office operations, including greeting visitors, answering phone calls, and handling correspondence
- Maintain accurate records, databases, and files
- Meet sales targets and performance metrics

• - Generate Leads: Identify and generate new business leads through outbound calls
  - Data Entry: Update customer information, call logs, and sales data in CRM software
  - Customer Follow-up: Follow up with existing customers to ensure satisfaction and build relationships
  - Sales Pitch: Deliver effective sales pitches to promote products or services
  - Performance Tracking: Track and report on sales performance, call metrics, and customer feedback

• - Strong listening and communication skills
  - Empathy and understanding of student needs and concerns
  - Ability to build trust and rapport with students
  - Knowledge of counseling theories and techniques
  - Strong problem-solving and conflict resolution skills