Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RESHNA P A

Alappuzha

Summary

Dynamic administrative professional with established expertise at GHANIM TRADING LLC in data entry and document management.

Overview

2
2
years of professional experience

Work History

Secretary

GHANIM TRADING LLC
DUBAI
08.2008 - 12.2009
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Handled confidential documents with discretion.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided administrative support to the Office Manager and other staff members.
  • Created and updated spreadsheets to track and report data.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Managed multiple calendars and contacts using computer software.
  • Produced and distributed memos, newsletters, and other forms of communication.

Front Office Assistant

POPULAR PASSENGER TRANSPORT LLC
DUBAI
01.2008 - 07.2008
  • Researched customer complaints or billing issues as necessary.
  • Processed payments from customers using cash, credit cards or checks.
  • Coordinated mailings of promotional materials and correspondence to customers.
  • Inputted orders into database system accurately and timely.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Provided administrative support to management team when needed.
  • Maintained a clean front office environment including lobby area.
  • Conducted data entry tasks with high accuracy, maintaining integrity of information.
  • Updated and maintained appointment calendars, ensuring optimal scheduling.
  • Assisted in the preparation of reports and presentations, supporting office operations.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.
  • Facilitated communication between departments, improving interdepartmental collaboration.
  • Coordinated front office activities, enhancing operational efficiency.
  • Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
  • Supported new employee onboarding, enhancing team integration.
  • Answered phones and routed voicemails to respective employees.
  • Maintained front desk to provide positive first impression.
  • Assisted organizational efforts by filing, entering data and answering phones.

Education

DIPLOMA IN COMPUTER APPLICATION -

KERALA RUTRONIX
TRIVANDRAUM
11-2011

DATA ENTRY AND OFFICE AUTOMATION -

LBS CENTRE FOR SCIENCE AND TECHNOLOGY
TRIVANDRAUM
08-2006

Bachelor of Arts - English Language And Literature

SANATHANA DHARMA COLLEGE
ALAPPUZHA
04-2006

TYPE WRITING LOWER /HIGHER-KERALA GOVERNMENT TECHNICAL EXAMINATION -

KERALA GOVERNMENT TECHNICAL EXAMINATION
ALAPPUZHA
06-2002

HIGHER SECONDARY EXAMINATION - SCIENCE

Lajanathul Muhammadiya School
03-2002

SSLC -

SDV HS FOR GIRLS
ALAPPUZHA
03-2000

Skills

  • Data entry and document management
  • Microsoft Office proficiency
  • Confidentiality and compliance
  • Customer service excellence
  • Effective communication skills
  • Time management strategies
  • Reporting and analysis
  • Front office operations
  • Problem-solving techniques
  • Organizational effectiveness
  • Meeting facilitation skills
  • Team collaboration

Affiliations

COOKING AND BAKING, TRAVELLING, MUSIC

Timeline

Secretary

GHANIM TRADING LLC
08.2008 - 12.2009

Front Office Assistant

POPULAR PASSENGER TRANSPORT LLC
01.2008 - 07.2008

DIPLOMA IN COMPUTER APPLICATION -

KERALA RUTRONIX

DATA ENTRY AND OFFICE AUTOMATION -

LBS CENTRE FOR SCIENCE AND TECHNOLOGY

Bachelor of Arts - English Language And Literature

SANATHANA DHARMA COLLEGE

TYPE WRITING LOWER /HIGHER-KERALA GOVERNMENT TECHNICAL EXAMINATION -

KERALA GOVERNMENT TECHNICAL EXAMINATION

HIGHER SECONDARY EXAMINATION - SCIENCE

Lajanathul Muhammadiya School

SSLC -

SDV HS FOR GIRLS

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RESHNA P A