RESHNA P A
Alappuzha
Summary
Dynamic administrative professional with established expertise at GHANIM TRADING LLC in data entry and document management.
Overview
2
2
years of professional experience
Work History
Secretary
GHANIM TRADING LLC
DUBAI
08.2008 - 12.2009
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Updated contact lists on a regular basis; created new contacts as needed.
- Handled confidential documents with discretion.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Created and updated spreadsheets to track and report data.
- Assisted with special projects or tasks related to departmental functions upon request.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts using computer software.
- Produced and distributed memos, newsletters, and other forms of communication.
Front Office Assistant
POPULAR PASSENGER TRANSPORT LLC
DUBAI
01.2008 - 07.2008
- Researched customer complaints or billing issues as necessary.
- Processed payments from customers using cash, credit cards or checks.
- Coordinated mailings of promotional materials and correspondence to customers.
- Inputted orders into database system accurately and timely.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Provided administrative support to management team when needed.
- Maintained a clean front office environment including lobby area.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
- Updated and maintained appointment calendars, ensuring optimal scheduling.
- Assisted in the preparation of reports and presentations, supporting office operations.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Facilitated communication between departments, improving interdepartmental collaboration.
- Coordinated front office activities, enhancing operational efficiency.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Supported new employee onboarding, enhancing team integration.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
DIPLOMA IN COMPUTER APPLICATION -
KERALA RUTRONIX
TRIVANDRAUM11-2011
DATA ENTRY AND OFFICE AUTOMATION -
LBS CENTRE FOR SCIENCE AND TECHNOLOGY
TRIVANDRAUM08-2006
Bachelor of Arts - English Language And Literature
SANATHANA DHARMA COLLEGE
ALAPPUZHA04-2006
TYPE WRITING LOWER /HIGHER-KERALA GOVERNMENT TECHNICAL EXAMINATION -
KERALA GOVERNMENT TECHNICAL EXAMINATION
ALAPPUZHA06-2002
HIGHER SECONDARY EXAMINATION - SCIENCE
Lajanathul Muhammadiya School
03-2002
SSLC -
SDV HS FOR GIRLS
ALAPPUZHA03-2000
Skills
- Data entry and document management
- Microsoft Office proficiency
- Confidentiality and compliance
- Customer service excellence
- Effective communication skills
- Time management strategies
- Reporting and analysis
- Front office operations
- Problem-solving techniques
- Organizational effectiveness
- Meeting facilitation skills
- Team collaboration
Affiliations
COOKING AND BAKING, TRAVELLING, MUSIC
Timeline
Secretary
GHANIM TRADING LLC
08.2008 - 12.2009
Front Office Assistant
POPULAR PASSENGER TRANSPORT LLC
01.2008 - 07.2008
DIPLOMA IN COMPUTER APPLICATION -
KERALA RUTRONIX
DATA ENTRY AND OFFICE AUTOMATION -
LBS CENTRE FOR SCIENCE AND TECHNOLOGY
Bachelor of Arts - English Language And Literature
SANATHANA DHARMA COLLEGE
TYPE WRITING LOWER /HIGHER-KERALA GOVERNMENT TECHNICAL EXAMINATION -
KERALA GOVERNMENT TECHNICAL EXAMINATION
HIGHER SECONDARY EXAMINATION - SCIENCE
Lajanathul Muhammadiya School
SSLC -
SDV HS FOR GIRLS