Summary
Overview
Work History
Education
Skills
Accomplishments
Marital Status
Customer Experience
Personal Information
Timeline
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Reshu Jain

Reshu Jain

Sales Enhancement & Quality Manager
Bhopal

Summary

Offering 8+ Years of experience in establishing brand, improving operations through effective strategies derived through Market understanding. Proficient in best practices, market trends and industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Manager - Network Enhancement & Customer Experience

Hyundai Motor India Ltd
01.2021 - Current
  • Handling M.P. & CG Dealers @1200 Manpower at 100 Dealer Outlets
  • With the perspective of Dealer Development & Growth, consulting dealers for Profitability and providing regular guidance & analysis on the same
  • Monitoring 4000+ Digital Leads/mth for best E~R Conversion
  • Post analyzing the market requirements at micro levels, implementing territory specific strategies for incremental Product Positioning
  • Managing Up-keep, Hyundai Branding & regular auditing of Brand Guidelines in Showrooms.
  • Identifying Sales Process gaps & coaching dealership stakeholders to improve Sales & Customer Experience across the region
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • For best CSI, assuring quality Manpower availability, KPI Formulation, Sales Process Monitoring, Customer Complaints Management, Product & Allied services Training at dealer level
  • Providing Competition Comparison and developing counter Sales pitches, Strategic planning for generating Referral Sales, Dealer Process Audits & Performance Review Management
  • Buildinhg high-performing teams through effective recruitment, onboarding & talent development initiatives.

Assistant Manager - Sales Customer Care Head

Hyundai Motor India Ltd
04.2017 - 12.2020
  • Handling Customer Care - Sales for North Zone (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Tricity)
  • Ensuring enhancement in Sales Experience, Process Audits, Dealer Reviews and Designing SOP’s for Sales Path
  • Conducting Dealer Infrastructure Audits and preparing action plan for Enhancement
  • Organizing Dealer Customer Care Managers Meets and Felicitating Reward and Recognition program
  • Preparing SOP Trackers and sharing with dealerships for systematic Process Flow.

Senior Executive -Learning & Development

Hyundai Motor India
06.2016 - 04.2017
  • Joined Hyundai Motors as Trainee, was assigned task of analyzing Zonal Dealers on Sales SOP Adherence
  • Regulating MIS from Customer Care Team to the Region
  • Conducted Pilot Project of implementing the devised strategies on 3 Dealerships and monitor outcome on a Quarterly basis


Education

B.E - Electrical & Electronics

Noida Institute of Engineering & Technology
Greater Noida, India
06.2016

HSC -

St. Francis Inter College
Jhansi, India
03.2012

SSC -

St. Francis Inter College
Jhansi, India
03.2010

Skills

  • Events & Vendor Management
  • Data Analysis & Presentations
  • Intra-Interdepartmental coordination
  • Training & Development
  • Targets & KPI Setting
  • Administration & Excellent Delivery Skills
  • Dealer Performance Analysis & Enhancement Plan
  • Ms Excel

Accomplishments

  • Hyundai Motor India Ltd (All India) - Best Performing Region – Sales Customer Experience (2018, NRO 3) || In CRM Role
  • 1st Rank in JDP CATI Study 2018, 2019, 2020 || In CRM - Role
  • Best KPI Performance - 2021 & 2022 || In Manager Role

Marital Status

Married

Customer Experience

  • SSI & Complaints Management
  • SSI Survey
  • Benchmarking Study
  • Dealer Infrastructure
  • Sales Quality
  • Audits
  • Reviews
  • Customer Relations
  • Complaints Management

Personal Information

  • Date of Birth: 12/25/94
  • Gender: Female

Timeline

Manager - Network Enhancement & Customer Experience

Hyundai Motor India Ltd
01.2021 - Current

Assistant Manager - Sales Customer Care Head

Hyundai Motor India Ltd
04.2017 - 12.2020

Senior Executive -Learning & Development

Hyundai Motor India
06.2016 - 04.2017

B.E - Electrical & Electronics

Noida Institute of Engineering & Technology

HSC -

St. Francis Inter College

SSC -

St. Francis Inter College

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Reshu JainSales Enhancement & Quality Manager