RESHU KUMAR
Jagadhri
Summary
Developed skills in high-paced, client-focused environment with strong emphasis on customer satisfaction and team collaboration. Demonstrates ability to manage client relationships and resolve conflicts effectively. Seeking to transition into new field where these skills can drive success and foster growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager Client Services
HDFC Asset Management Company Limited
01.2018 - Current
- Handling investor queries and complaints
- Dealing with direct investors and selling various funds
- Ensuring Compliance of all rules & regulations at branch level
- Active participation in imparting information to distributors
- Increased number of direct investors
- Handling distributor's queries & complaints and ensuring timely resolution
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Operations Associate
Aditya Birla Sun Life Asset Management Company Limited
10.2016 - 01.2018
- Handling investor queries and complaints
- Dealing with direct investors and selling various funds
- Ensuring Compliance of all rules & regulations at branch level
- Active participation in imparting information to distributors
- Increased number of direct investors
- Handling distributor's queries & complaints and ensuring timely resolution
Officer Client Services
HDFC Asset Management Company Limited
06.2013 - 10.2016
- Handling investor queries and complaints
- Dealing with direct investors and selling various funds
- Ensuring Compliance of all rules & regulations at branch level
- Active participation in imparting information to distributors
- Increased number of direct investors
- Handling distributor's queries & complaints and ensuring timely resolution
CSA
Intelenet Global Services Ltd.
06.2012 - 03.2013
- Handling queries from Vodafone prepaid customers of Delhi & NCR location
- Handling queries from Vodafone postpaid customers of Delhi & NCR location
Education
Bachelor of Commerce -
Kurukshetra University
04.2008 - 03.2011
Senior Secondary School - undefined
Haryana Board of School Educations
04.2007 - 03.2008
Skills
- MS Office
- Excel
- NISM-Series-V-A: Mutual Fund Distributors module
- NISM-Series-V-C: Mutual Fund Distributors (Level 2) module
- NISM-Series-X-A: Investment Adviser (Level 1) module
- NISM-Series-X-B: Investment Adviser (Level 2) module
Personal Information
- Place of Birth: JAGADHRI
- Date of Birth: 09/26/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Manager Client Services
HDFC Asset Management Company Limited
01.2018 - Current
Operations Associate
Aditya Birla Sun Life Asset Management Company Limited
10.2016 - 01.2018
Officer Client Services
HDFC Asset Management Company Limited
06.2013 - 10.2016
CSA
Intelenet Global Services Ltd.
06.2012 - 03.2013
Bachelor of Commerce -
Kurukshetra University
04.2008 - 03.2011
Senior Secondary School - undefined
Haryana Board of School Educations
04.2007 - 03.2008
Similar Profiles
Manish PrasadManish Prasad
Deputy Vice President – Information Technology at HDFC Asset Management Company LimitedDeputy Vice President – Information Technology at HDFC Asset Management Company Limited
MARK MARTINHO MIRANDAMARK MARTINHO MIRANDA
Chief Manager at HDFC ASSET MANAGEMENT COMPANY LIMITEDChief Manager at HDFC ASSET MANAGEMENT COMPANY LIMITED
RICHA BHAGERIARICHA BHAGERIA
Assistant Manager at HDFC Asset Management Company LimitedAssistant Manager at HDFC Asset Management Company Limited