Amruta Kamlakar Pise
Nagpur
Summary
Dedicated and result-driven Application support Engineer with experience in analyzing and optimizing OMS systems. Proven expertise in MAO which includes identifying business needs, designing efficient systems, and implementing innovative solutions. Seeking to contribute my skills and knowledge to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Systems Plus private limited
Pune
08.2021 - Current
- Delivered L2/L3 application support for Manhattan Active Omni-Order Management System, ensuring minimal business disruption.
- Monitored and resolved issues regarding order flow, payment processing, and returns using MAO Admin Console.
- Acted as point of contact for incident management and root cause analysis of order failures and performance anomalies.
- Collaborated with development and infrastructure teams to triage application defects and configuration discrepancies in real time.
- Managed integrations between MAO OMS and external systems via REST APIs and middleware platforms.
- Handled real-time alerts through dashboards, proactively preventing SLA breaches for customer orders.
- Documented recurring issues and created knowledge base articles for internal reference and onboarding.
- Participated in release validation, smoke testing, and configuration updates for system enhancements.
Education
Bachelor of Engineering - Electronics and Telecommunication
RTMNU
Nagpur, Maharashtra01.2019
Skills
- System Analysis and Design
- Requirements Gathering
- System Testing and Troubleshooting
- Project Management
- SQL
- Postman
- Works in API
- Documentation
- Team Collaboration
Certification
Certified in SQL Language
Projects
1.Manhattan Active Omni-OMS Application Support, Brooks Brothers - Retail Client, 08/21 - Present, Application Support Analyst
2.Manhattan Active Omni-OMS Application Support, CATALYST - Retail Client, 01/24 - Present, Application Support Analyst
Timeline
Application Support Engineer
Systems Plus private limited
08.2021 - Current
Bachelor of Engineering - Electronics and Telecommunication
RTMNU
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