Madison Grant
Pendleton
Summary
Proactive Dog Sitter and Customer Service Representative with comprehensive experience in pet care, customer relations, and childcare. Demonstrated reliability and trustworthiness while managing high-stress situations, resolving conflicts, and maintaining professional environments. Offering strong communication, problem-solving skills, and a positive attitude to advance in a new role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Dog Sitter
Pawsitively Spoiled Fortville
05.2024 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Nanny
Jovie of Greater Indianapolis
05.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Customer Service Representative
Vca Companion Animal Hospital
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist/Childcare Provider
MyTime Fitness
01.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected fees and payments.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Maintained childcare area and gave appropriate care to the wide variety of ages and behaviors of the kids that came in.
- Maintained cleanliness of the facility.
Education
BLS -
American Heart Association
04-2025
CPR/AED -
American Red Cross
02-2025
High School Diploma -
Pendleton Heights High School
Pendleton, IN05.2023
Skills
- Written and verbal communication
- Problem-Solving
- Dog walking
- Client Relationship Management
- Issue Resolution
- Positive Attitude
- Honest and Trustworthy
- Adaptability and Dependability
- Pet Feeding
- Animal Safety
- Behavior monitoring
- Client Communication
Timeline
Dog Sitter
Pawsitively Spoiled Fortville
05.2024 - Current
Customer Service Representative
Vca Companion Animal Hospital
01.2024 - 04.2024
Nanny
Jovie of Greater Indianapolis
05.2023 - Current
Front Desk Receptionist/Childcare Provider
MyTime Fitness
01.2022 - 05.2023
BLS -
American Heart Association
CPR/AED -
American Red Cross
High School Diploma -
Pendleton Heights High School
Similar Profiles
Eric HunterEric Hunter
Machinist/Machine Builder at Fortville FeedersMachinist/Machine Builder at Fortville Feeders
Alexis RajalaAlexis Rajala
Volunteer at Pawsitively CatsVolunteer at Pawsitively Cats
Mary MacKenzieMary MacKenzie
Groomer at Pawsitively Purrfect Pet GroomingGroomer at Pawsitively Purrfect Pet Grooming
Rachel SpencerRachel Spencer
Dyslexia Tutor at ETS Dyslexia SpecialistDyslexia Tutor at ETS Dyslexia Specialist
Alyson HoltzleiterAlyson Holtzleiter
Sales Representative Intern at State FarmSales Representative Intern at State Farm