Pradeep YS
Head - Business Development
Chennai
Summary
Encouraging manager and problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance
Overview
16
16
years of professional experience
Work History
Cluster Manager
Workez Pvt Ltd
Chennai
08.2023 - Current
- Ensuring the highest level of customer service is provided and promotes sales and service culture
- Training, coaching, and managing center employees in all company's policies and procedures
- Achieving individual and center goals through the increase of new business, referrals, retention of current customer relations and managing the collection process
- Overseeing compliance of center with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, transactions, and record-keeping procedures
- Under the direction of the vice president, assist in recruiting by interviewing and recommending the most qualified applicant to meet the needs of the center
- Conducting employee evaluations and corrective actions measures as directed by your area manager or district manager
- Ensuring that equipment is well maintained and supplies are properly ordered
- Helping solve problems that affect the service, efficiency, and productivity of the center
- Communicating trends in transactions, collections and any issues to the Vice President
- Reporting any mishaps of day-to-day operations to the Vice President.
Senior Manager
Tafne Fashions, Tea and Coffee House
Chennai
01.2021 - 10.2023
- Tracked and analyzed sales and customer trends in order to maximize sales
- Assign daily work schedules to team based on daily targets
- Supervised, trained, recruit, managed budget and appraised staff
- Dealt with customer complaints and queries
- Worked on pricing, stock control, promotional material and displays
- Responsible for wholesale, retail business, and inventory
- Established rapport with business partners, vendors, suppliers and customers
- Hire new staff and provide training
- Maintenance of store equipment’s, place orders process invoices
- Improved Inventory management.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recommended and implemented successful strategies to maximize revenue.
- Held monthly meetings to create business plans and workshops to drive successful business.
Cluster Business Manager
Rebel Foods
Chennai
04.2019 - 12.2020
- P/L owner of the city business and have to drive the same in an entrepreneurial manner
- Responsible for exploring the business from all the out of home avenues like corporates, housing societies, events etc
- Building and managing relationships, quickly able to establish rapport with key stakeholders, like client HR & Admin teams as well as CXO’s
- Building a high-performance environment and implementing the people strategy that attracts, develop and motivates the team by fostering an inclusive work environment, communicating vision/values/business strategy
- Strategizing and guiding the team towards getting maximum revenue by ensuring proper planning and right coordination with all stakeholders involved
- A problem solving go getter attitude for getting the things done in a truly customer first approach
- Having hold on different modes of getting the business (Daily meals, bulk orders, gift cards) and win the customer’s mindshare for the Rebel foods brand portfolio.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Generated new business with marketing initiatives and strategic plans.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Implemented systems and procedures to increase sales.
Business Development Manager
Al Majadief International Trading
09.2015 - 05.2016
- Generating new business both face to face meetings and over the phone
- Replying to all enquiries in a timely and accurate manner
- Writing up sales reports, activity reports and revenue forecast
- Developing and maintaining a database of all contacts
- Visiting customers to improve business relationship with them
- Growing developing relationship with the clients
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Manager Key Accounts
Xoptimo Technologies Pvt Ltd
Chennai
03.2010 - 06.2015
- Listening to customer requirements and presenting appropriately to make sales
- Maintaining and developing relationships with existing customers in person via calls and mails
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Acting as a contact between a company and its existing and potential markets
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Attended trade shows and industry events to promote company products and services.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Researched competitor activity and used findings to develop sales growth strategies.
- Negotiating the terms of agreement and closing sales
- Representing the organization at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers
- Advising on forthcoming product developments and discussing special promotions
Corporate Sales
RAK BANK
Dubai
03.2008 - 01.2010
- Task & Responsibilities
- Help the customers become aware of the kinds of accounts available in the bank by interacting with them
- Help them selecting the most suitable account for their needs and help them with the formalities
- Make customers aware of all the facilities available as well as information regarding them.
- Document all the transactions, process the paper work regarding bank loans properly, and update them regularly.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers.
- Achieved dramatic sales increases by skillfully managing relationships and implementing proactive sales approaches.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
M.B.A -
Madras University
B.B.A - undefined
Madras University
Skills
Continuous Improvement of Operational Processes/Standardsundefined
Accomplishments
- Resolved the product issue through consumer testing.
- Won Best Manager Pan India
- Brought in ten new customers in 2020, with a total value of 50 lakhs.
- Supervised a team of 30 staff members.
- Consistently achieved and surpassed annual sales targets by 120%, resulting in significant revenue growth for the company.
- Successfully identified and entered new markets, leading to a 3.5% increase in market share within the first year.
- Implemented cost-saving initiatives, optimizing the budget without compromising the quality of services.
Timeline
Cluster Manager
Workez Pvt Ltd
08.2023 - Current
Senior Manager
Tafne Fashions, Tea and Coffee House
01.2021 - 10.2023
Cluster Business Manager
Rebel Foods
04.2019 - 12.2020
Business Development Manager
Al Majadief International Trading
09.2015 - 05.2016
Manager Key Accounts
Xoptimo Technologies Pvt Ltd
03.2010 - 06.2015
Corporate Sales
RAK BANK
03.2008 - 01.2010
M.B.A -
Madras University
B.B.A - undefined
Madras University
Similar Profiles
Jayesh SutharJayesh Suthar
Financial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt LtdFinancial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt Ltd
Anita NairAnita Nair
Customer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt LtdCustomer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt Ltd
Urmila MagdumUrmila Magdum
Project Manager at TEKsyatems Pvt Ltd. C2H Cisco Pvt LtdProject Manager at TEKsyatems Pvt Ltd. C2H Cisco Pvt Ltd
Sumaiga SugunesanSumaiga Sugunesan
Analyst Data Steward at AstraZenecaAnalyst Data Steward at AstraZeneca
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon