SATISH B JADHAV

• Handling over all airport operations at Dhule Airport including grant permission for aircraft landing ,airport billings i.e Aircraft landing & take-off,PSF etc charges.
• Maintaining good relation with all entities working at Dhule Airport and also taking follow-up for monthly billings from the vendors.
• Handling and facilitating all VIP & VVIP movements at Airport including ministers,business tycoons and other dignitaries traveling form Dhule Airport.
• Ensure smooth aircraft operations at Dhule Airport as per norms and SOP led down by company and also by DGCA & BCAS.
• Established strong relationships with external stakeholders such as charter flight operators, government agencies, and community organizations for seamless coordination of processes.
• Managed crisis situations effectively, leading to minimal disruptions in airport operations.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Improved security and safety procedures to create safe working conditions for workers.

Terminal Supervisor job responsibility handled bellows:

• Managing day to day operations in terminal building.
• Coordinating with CISF, Airlines and concessionaires for the smooth passenger flow at the airport.
• Coordinating with government protocol officer for the VVIP, VIP movements at airport.
• Queue management.
• Traffic Management at Airport city side
• Arranging VIP vehicles for non schedule flights movements.
• Keeping records of SRI,lost & found items at Airport.
• Issuing retiring rooms to the officials and passengers.
• Issuing temporary airport entry passes to airport staff,visitors and casual labors and also monitoring their work in terminal building.
• Enhanced safety measures by implementing strict protocols and conducting regular inspections.
• Collaborated with other departments for seamless coordination of cargo movements and efficient use of resources.
• Maintained accurate inventory records to ensure the availability of necessary equipment for smooth terminal operations.
• Established strong relationships with key stakeholders, including clients, partners, and regulatory agencies, fostering a collaborative environment that contributed to overall business success.
• Boosted customer satisfaction with timely communication, addressing concerns, and resolving issues promptly.
• Negotiated contracts with outside providers to minimize cost and increase profitability, saving.
• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
• Assigned tasks to team members to complete within designated time frames.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Determined staffing needs, developing schedules to staff all shifts etc.

Commercial department job responsibility handled bellows:

• Drafted all kinds of tenders for Shirdi Airport.
• Issued tenders online/offline as per company policies.
• Issued work orders/warning and recovery letters/LOA/LOI etc.
• Initiated proposals received from various entity/vendors for approval to MADC, HO Mumbai.
• Initiated new proposal for revenue generation.
• Taken follow-up with vendors to set-up counters as per tender clause.
• Ensured the products sold as per tenders clauses.
• Assured 100 % customer satisfaction for product sold at airport counters.
• Monitored and taken follow-up for monthly invoice paid by vendor on time etc.

• Worked as a Load & Trimmer for ATR Aircraft (42, 70 &72) with licenses No
• WR/713/843 approved by Director General of Civil Aviation (DGCA-Delhi) for both manual &Automated Load & Trim.

• Worked as a Customer Service Executive for Malaysia Airlines at Mumbai International Airport.
• Handled ticketing and reservation for Malaysia Airlines at Mumbai International Airport.
• Handled VIP/MASS including Admin for Malaysia Airlines.
• Coordinated with customs,immigration,CISF,Local police etc.
• Handled baggage clam department for international flight connection.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Developed and updated databases to handle customer data.

• Worked as an Aviation Security Executive & Customer Service Executive in AIR INDIA/AIATSL at Mumbai International Airport.
• Handled aviation security work at Mumbai International Airport.
• Handled security compliance for aircraft operations for domestic and international flights.
• Completed basic AVSEC course at Air India security centre,Mumbai.
• Handled reservation and ticketing for Air India at Mumbai Airport.
• Liaison with other airlines for flight handling.
• Collaborated with back-office team members to facilitate seamless business execution.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.

• Handled real estate projects cross Mumbai region for India bull real estate and also tie-up projects.
• Handled side visit of customer for various projects.
• Ensured sales targets completed within timelines.
• Convinced customer to close deals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Worked as relationship Manager by handling all type of customers including rudely customers to convert onto happy customers.
• Given presentation in seminars at Mumbai regarding products and benefits of the company.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.

• Handled LIC housing finance loan products across Mumbai region.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Handled mutual fund products across Mumbai region.
• Handled bank IPO for maximum investment by the investor's.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Expanded market share with strategic territory planning and targeted prospecting.

• Worked as an assistant accountant in (IMCD) Institute of Management & Career Development, Bhusawal, Dist.-Jalgaon.
• Assist accountant in accounting and administrative work in college.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
• Enhanced cash flow management through prompt invoicing and effective accounts receivable follow-up procedures.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.