Devyani Rani
Hyderabad
Summary
Technical Support Representative with a proven track record at Foundever CRM India Pvt. Ltd., resolving 99.9% of incidents on the first attempt. Skilled in customer relationship management and effective communication, I excel in teamwork and adaptability, driving system performance improvements through collaboration and attention to detail. I look forward to contributing to a company that values growth and development, where I can enhance my skills while making a meaningful impact."
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Foundever CRM India Pvt. Ltd.
Hyderabad
04.2023 - 11.2024
- Provided technical support for all hardware and software issues of printers and other related issues over these operating systems: Windows, iOS, Mac, Chrome, and Android, resolving 100% of incidents on the first attempt.
- Collaborated with cross-functional teams to identify and resolve technical issues, improving system performance and overall performance by 100%.
- Managed technical and customer’s grievance documentation using tools, including manuals, reports, workflows; ensuring accessibility and accuracy.
Intern
Delhi Paramedical and Management
07.2022 - 07.2022
- Studied as an intern to acquire maximum knowledge about the latest and advanced Medical Technologies, Marketing and Communication.
Education
HSC -
R.Mitra +2 High School
Deoghar, Jharkhand12.2022
SSC -
Saint Francis School
Deoghar, Jharkhand12.2020
Skills
- Teamwork and collaboration
- Time management and critical thinking
- Adaptability and flexibility
- Basic operations at computer
- MS Word (basic)
- MS Excel (basic)
- Customer relationship management
- Effective communication and attention to details
Activities
- Reading novels
- Travelogues and sports
- Photography
- Painting and singing
Languages
- Hindi
- English
Acknowledgement
The above information is provided in good faith and is true and accurate to the best of my understanding.
Personal Information
- Father's Name: Mr. Rakesh Kumar
- Mother's Name: Mrs. Godavari Devi
- Date of Birth: 08/20/04
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
BY ANUDIP FOUNDATION
- Certificate of Merit for CEIT(Certificate for English Communication and IT)
BY IBM
- IBM and Design Thinking
- Introduction (IBM and Design Thinking)
- Develop your design thinking skills (IBM and Design Thinking)
- The value of design thinking (IBM and Design Thinking)
- Design thinking at work (IBM and Design Thinking)
Affiliations
- Reading Novels
- Travelogues
- Photography
- Painting
- Singing
- Sports
Timeline
Technical Support Representative
Foundever CRM India Pvt. Ltd.
04.2023 - 11.2024
Intern
Delhi Paramedical and Management
07.2022 - 07.2022
HSC -
R.Mitra +2 High School
SSC -
Saint Francis School
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