DINESH SINGH RAWAT
Operations Specialist
Summary
Results-oriented self-motivated team leader with a wide range of 5+ years of experience including scheduling, engineering, operations management and project management. Proven track record of delivering results through collaboration, teamwork, and innovative thinking. Recognized for acute problem-solving abilities and excellent communication skills at all levels, prioritizing customer satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Operations Specialist
International SOS
02.2024 - Current
- Assisted in the development of long-term strategic goals, aligning operations with company objectives.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Observed packing operations to verify conformance to specifications.
Customer Support and Operation - Group Leader
Cashify
02.2022 - 11.2023
- Led a team of 14 members that focused on overall customer support
- Diagnosed malfunctions of laptops and devices of in & out warranty systems
- Reviewed daily requirements and delegated tasks strategically to the team
- Trained new team members by relaying information on company procedures and safety requirements
- Resolved customer complaints with strong verbal and negotiation skills
- Developed and maintained positive customer relationship
- Have setup an effective cross-team interaction with different teams like tech, supply, and product
- Timely escalations of unresolved issues to the appropriate internal teams.
Quality Analyst
Cashify
2 2021 - 01.2023
- Developed & executed test plans for image annotations to meet objectives
- Trained and mentored team for effective delivery of annotations
- Reviewed the accuracy of the team's daily tasks of annotations
- Managed mobile inventory and created its datasets for training the model.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Sales Executive
Policy Bazaar.com
02.2020 - 06.2020
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Ensured guest and associate satisfaction and maximized department performance
- Achieved sales goals and service targets by cultivating new customer relationships
- Established and maintained open, collaborative relationships with associates and ensured it's been followed within the team
- Maintained database by entering, verifying, and backing up data.
Sr. Front Desk Associate (Duty Manager)
Marriott International (JW Marriott)
01.2019 - 01.2020
- Led operations management of several departments that included ~25 people
- Ensured hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and local Operating Procedures(SOPs and LSOPs) and support Peer Review Process
- Contributed in upsell program in property
- Blocking and coordinating the guest room assignments to maximize room revenue and efficiencies based on guest arrival and departure pattern
- Maintaining of incentive sheet of the department on monthly basis based on the upsell revenue with consult of department head and finance.
Guest Service Associate, Upsell Coordinator
Courtyard By Marriott Gurugram Downtown
10.2017 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Conducted pre-arrival meet every day to meet guest requests and preferences
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property
- Preparing express check-ins, interacting with the sales team regarding the proper handling of special groups, interacting with housekeeping regarding VIP arrivals, running various reports and making individual reservations as needed.
Education
MBA - Operations Management
NMIMS University
(Distance) 04.2001 - 2024.05
Masters of Tourism And Travel Management - undefined
IGNOU
Bachelor of Hotel Mgmt. And Catering Technology - undefined
KIHM
Intermediate - PCM
Board of School Education
Skills
Team Management and Supervision
MS - Office & Analytics
Health and safety procedures
Production tracking
Tasks Scheduling
Advanced MS - Excel
Test Plans setup
Operations management
Workflow Planning
Data Entry, Processing and Labeling
Achievements
- Awarded with CSAT award for Q4'22 at Cashify for exemplary customer experience.
- Awarded with Org's Employee of the Quarter in Q1'23 in Cashify.
- Successfully completed Marriott International Executive Development Program.
- Awarded as highest Upseller during Marriott service.
- Achieved the Guest Voice Goals in Marriott
Training
Industrial Training in several departments of "The Westin Pune", 02/2017, 06/2017
Timeline
Operations Specialist
International SOS
02.2024 - Current
Customer Support and Operation - Group Leader
Cashify
02.2022 - 11.2023
Sales Executive
Policy Bazaar.com
02.2020 - 06.2020
Sr. Front Desk Associate (Duty Manager)
Marriott International (JW Marriott)
01.2019 - 01.2020
Guest Service Associate, Upsell Coordinator
Courtyard By Marriott Gurugram Downtown
10.2017 - 01.2019
MBA - Operations Management
NMIMS University
04.2001 - 2024.05
Quality Analyst
Cashify
2 2021 - 01.2023
Masters of Tourism And Travel Management - undefined
IGNOU
Bachelor of Hotel Mgmt. And Catering Technology - undefined
KIHM
Intermediate - PCM
Board of School Education
Similar Profiles
Mark Gil PadillaMark Gil Padilla
Medsite Emergency Staff Nurse at International SOSMedsite Emergency Staff Nurse at International SOS
Madhukumar MahadevappaMadhukumar Mahadevappa
Registered staff nurse at International SOSRegistered staff nurse at International SOS
Saqib KhanSaqib Khan
International Operations Specialist at International SOSInternational Operations Specialist at International SOS