G.Siri Rajender.

CLIENT - HSBC (Banking Sector).

• Managed inbound and outbound customer calls to resolve queries, educating customers on HSBC’s digital platforms and enhance satisfaction through via multiple communication channels.
• Negotiated solutions with dissatisfied customers to maintain positive relationships and addressed high-priority issues as front-end staff for faster resolution and streamlined processes for an improved customer experience.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

• Handled real-time customer queries, maintaining a high CSAT score by addressing concerns related to orders, payments, and deliveries. Used internal tools to log interactions and ensure consistent service across touchpoints.
• Conducted a detailed verification of customer and vendor accounts to ensure authenticity. Identified and flagged discrepancies to prevent fraud, and uphold compliance standards.
• Collaborated with onboarding teams to streamline the verification workflow.