Reuben Pereira
Mumbai
Summary
Dynamic Service Coordinator with a proven track record at Osworld Scientific Ltd., excelling in customer service and efficient problem-solving. Skilled in AutoCAD Electrical and electrical installations, I ensure high-quality service delivery and customer satisfaction through effective communication and coordination. Committed to maintaining safety standards and achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Osworld Scientific Ltd.
Mumbai
02.2025 - 09.2025
- Handled incoming service-related calls, resolving customer issues effectively.
- Provided first-level troubleshooting support, ensuring swift issue resolution.
- Scheduled and coordinated service visits with customers.
- Managed service-related email communications and confirmations.
- Conducted post-service follow-ups, confirming customer satisfaction and service quality.
- Ensured timely responses and resolution of open cases.
- Logged and verified customer and product details accurately.
- Maintained accurate documentation of service records.
Electrical Technician
CosPower Engg Ltd.
Mumbai
02.2024 - 06.2024
- Inspected element connections to detect defects or damages, ensuring reliability.
- Applied prespan sheets and sealed HT columns according to specifications, contributing to structural integrity.
- Implemented insulation measures in HT capacitors.
- Upheld safety and quality standards in manufacturing processes, fostering a safe work environment.
- Ensured cleanliness and preparation of containers before assembly.
Freelance Electrician
Mumbai
09.2021 - 01.2024
- Provided electrical services for residential and commercial clients.
- Installed and maintained wiring, lighting, and heating systems.
- Conducted electrical testing using multimeters and diagnostic tools.
- Assisted in installation of panels, switches, and outlets.
- Maintained organized and safe work environments.
Education
Diploma in Electrical Engineering -
Pravin Patil College
Mumbai06.2023
ITI Electrician (NCVT Certified) -
St. Joseph’s Technical Training Institute
Mumbai07.2019
Handyman Certificate -
Joseph Cardijn Technical School
Mumbai01.2017
HSC (Science) -
Don Bosco High School & Junior College
Mumbai01.2017
SSC -
Don Bosco High School & Junior College
Mumbai01.2015
Skills
- Customer Service & Coordination
- Efficient Problem Solving
- Electrical Installations & Repairs
- Wiring and Cabling
- Electrical Testing & Diagnostics
- Safety Procedures and Regulations
- Commercial and Residential Projects
- AutoCAD Electrical
Hobbies and Interests
- Guitar
- Football
- Photography
Personal Information
- Date of Birth: 09/03/98
- Marital Status: Unmarried
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Konkani
Native
Native
Certification
License Holder - (NCVT CERTIFIED)
Timeline
Service Coordinator
Osworld Scientific Ltd.
02.2025 - 09.2025
Electrical Technician
CosPower Engg Ltd.
02.2024 - 06.2024
Freelance Electrician
09.2021 - 01.2024
Diploma in Electrical Engineering -
Pravin Patil College
ITI Electrician (NCVT Certified) -
St. Joseph’s Technical Training Institute
Handyman Certificate -
Joseph Cardijn Technical School
HSC (Science) -
Don Bosco High School & Junior College
SSC -
Don Bosco High School & Junior College