Reading Books
REUBEN MERVIN D’MELLO
Mumbai,Maharashatra
Summary
A desire in moving forward accurately in any given field,
Overcoming problems with a quick and practical solution,
A deep desire to acquire knowledge in every field within any organization,
Sensibility with piratical judgments are a must when one is looking for a solution.
Overview
1
1
Language
15
15
years of post-secondary education
4
4
years of professional experience
Work History
Restaurant Manager
Massive Restaurants Private Limited
Mumbai, Maharashtra
11.2020 - Current
- Guest Relation - Feedback & generating positive guest relation's with customer's visiting the outlet.
- Sales - Pushing staff to achieve monthly budget through achieving daily targets.
- Cost - Minimalizing expenditure cost to 50% .
- Training - Training and educating staff about service and relation with guest.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Assistant Manager
Stratix Hospitality Pvt Ltd. (ISHAARA)
Mumbai, Maharashtra
03.2018 - 03.2019
- Guest relation - Order taking, resolving guest issues with service, providing exceptional standard service.
- Inventory - Maintaining CCG inventory twice a month.
- Ordering - Ordering of alcohol as per par stock for our bar.
- Bridge of communication - Communicating through waiting staff towards guest through sign language.
- Cashiering - Opening and Closing of cashiering system, with daily sale report's, weekly sale report's and monthly sale report's.
Bartender
Sheraton Grand Hotel & Convention Center
Bangalore , Karnataka
03.2018 - 03.2019
- Guest Relation and Service,
- Opening and closing of bar,
- Weekly beverage inventory,
- Mixing and curating new drinks for bar menu,
- Mixing and curating new drinks for monthly bar promotion menu,
- Bar ordering as per standard stock,
- Training and educating colleague's about beverage present in menu,
- Providing exceptional service to guest as per company standard.
Waiter
Grand Hyatt Mumbai
Mumbai, Maharashatra
06.2017 - 02.2018
- Guest Service and Relation as per standard,
- Order taking as per standard ,
- Preparing drinks and servicing tables as per standard,
- Setting up restaurant and bar before service,
- Preparing order sheet for restaurant and smooth service.
Education
Bachelor of Science - Hospitality
06.2014 - 03.2017
Interned in The Oberoi nariman point in Kitchen, F&B and Housekeeping for 6 months.
Associate of Applied Science - Commerce
06.2012 - 03.2014
High School Diploma -
05.2002 - 05.2012
No Degree - Bartending And Mixology
- Relevant Coursework Completed: Bartending & Mixology
No Degree - Introduction To Psychology
Skills
Recipes and menu planning
Performance improvement
Marketing and advertising
Cost-controls
Passion for customer satisfaction
Conflict resolution techniques
Inventory control and record keeping
Interests
Working out
Traveling
Timeline
Restaurant Manager - Massive Restaurants Private Limited
11.2020 - Current
Assistant Manager - Stratix Hospitality Pvt Ltd. (ISHAARA)
03.2018 - 03.2019
Bartender - Sheraton Grand Hotel & Convention Center
03.2018 - 03.2019
Waiter - Grand Hyatt Mumbai
06.2017 - 02.2018
St. Andrews College - Bachelor of Science, Hospitality
06.2014 - 03.2017
St. Xavier's Junior College - Associate of Applied Science, Commerce
06.2012 - 03.2014
St. Stanislaus High School - High School Diploma,
05.2002 - 05.2012
Yale University - No Degree, Introduction To Psychology
Cocktails & Dreams Bar School - No Degree, Bartending And Mixology