Summary
Overview
Work History
Education
Skills
Timeline
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Reva Thakur

Application Support Specialist
Hyderabad,7032351164

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Detail-oriented team player with strong organizational and Communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
16
16
years of post-secondary education

Work History

Application Support Specialist

GHX
Hyderabad
01.2021 - Current
  • Involved in all testing procedures and wrote test cases and scenarios for development team.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Installed, configured and provided ongoing configuration management for custom applications.
  • Provided training to end users on new and updated systems and software.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Answered and redirected incoming phone calls for office.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Coordinated employee training programs to improve productivity and performance.
  • Checked references for potential candidates.

Customer Service Support Associate

Synchrony
Hyderabad
03.2018 - 12.2020
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting
    correction or adjustment; following up to ensure resolution.
  • Improves quality service by recommending improved processes, identifying new product and service applications.
  • Promoted as Floor walker twice (1 and half year)
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Sr. Process Associate

ADP
Hyderabad
02.2016 - 12.2016
  • Creation, scheduling, managing participation, Reporting & Technical Support the documents on
    Benefits and HRIS project.
  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Participated in special projects to increase productivity and make meaningful impact on company and mission.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Completed required criminal, credit, or drug tests for new hires.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.

Technical Support Associate

Tech Mahindra
Hyderabad
09.2014 - 02.2016
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Recorded and maintained relevant notes for each client and work order.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Education

MBA - Finance/HR

Noble PG College
Hyderabad
09.2013 - 06.2015

Bachelor of Commerce (Computers) - Accounts, Statistics And Computers

Bharat Degree College
Hyderabad
06.2010 - 05.2013

Board of Intermediate-MEC - Math, Economics And Commerce

St.Ann's Junior College
Hyderabad
06.2008 - 05.2010

Secondary School Certificate - (SSC)- All General Subjects

Paramahamsa Vidya Niketan High School
Hyderabad
06.1998 - 04.2008

Skills

Maintenance and troubleshooting

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Timeline

Application Support Specialist

GHX
01.2021 - Current

Customer Service Support Associate

Synchrony
03.2018 - 12.2020

Sr. Process Associate

ADP
02.2016 - 12.2016

Technical Support Associate

Tech Mahindra
09.2014 - 02.2016

MBA - Finance/HR

Noble PG College
09.2013 - 06.2015

Bachelor of Commerce (Computers) - Accounts, Statistics And Computers

Bharat Degree College
06.2010 - 05.2013

Board of Intermediate-MEC - Math, Economics And Commerce

St.Ann's Junior College
06.2008 - 05.2010

Secondary School Certificate - (SSC)- All General Subjects

Paramahamsa Vidya Niketan High School
06.1998 - 04.2008

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Reva ThakurApplication Support Specialist