Revanth Kumar
Bangalore
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Analytical professional in financial risk management, known for high productivity and efficient task completion. Skilled in quantitative analysis, regulatory compliance, and predictive modeling. Excel at communication, problem-solving, and strategic planning to mitigate risks effectively.
Overview
5
5
years of professional experience
Work History
Customer Solutions Agent II
PayPal
05.2023 - Current
- Working as Customer solutions agent II, handling dispute and limitation cases.
- Investigated suspicious transactions as part of fraud prevention efforts.
- Mentoring and coaching for new trainees along with doing quality audits
- Analyzed portfolio performance and recommended ways to reduce overall risk levels.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
- Handled cases regarding GDPR and violating policies.
Senior Consultant
24-7 InTouch
12.2021 - 04.2023
- Worked as a senior consultant in Email Support
- In addition, conduct audits and feedback for the targeted teammates with the objective of improving scores.
- Facilitated workshops to address operational challenges and solutions.
- Provided strategic guidance to clients on best practices for business operations.
Senior Representative
Concentrix Pvt Ltd
09.2020 - 12.2021
- Worked as a Senior Representative in Email and Chat Support in an International process.
Education
BCA - Computer Applications
ISBM
Bengaluru06.2022
Diploma - E&C
PES Polytechnic
Bengaluru05.2016
Skills
- Knowledgeable in Microsoft Office including word, excel, power point etc
- Programming skills in C
- Dispute resolution and Fraud investigation
- Regulatory compliance
- Risk reporting
- Time management
Personal Information
- Father's Name: Shankar Kumar
- Date of Birth: 11/10/1996
- Gender: Male
Language
English, Kannada, Hindi, Tamil
Hobbies and Interests
Watching anime, Travelling.
Disclaimer
I hereby declare that the information provided above is true to best of my knowledge and if any discrepancy is noticed, I am fully responsible for it.
Timeline
Customer Solutions Agent II
PayPal
05.2023 - Current
Senior Consultant
24-7 InTouch
12.2021 - 04.2023
Senior Representative
Concentrix Pvt Ltd
09.2020 - 12.2021
BCA - Computer Applications
ISBM
Diploma - E&C
PES Polytechnic
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