REVAPPA PATIL
Relationship Manager
Aurad
Summary
“One which I can think of to utilize the knowledge and skills gained for the betterment of the Company. To get involved in a multitude of activities to enhance self and the firm”.
Overview
11
11
years of professional experience
6
6
Languages
Work History
Certified Service Consultant
Akshaya Motors Mercedes Benz
01.2022 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Working with E Dealer and Skyline, both DMS for invoicing.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Relationship Manager (Service Advisor)
Whitefield Motars Pvt Ltd Honda Garudacharapalya Bangalor
11.2019 - 2022
- Working as a Relationship Manager (Service Advisor)
- Taking Vehicles Inventory and giving quotation to customer
- Handling Customer escalation and quarries
- Coordinating with all concerned departments and resolving all queries within turnaround time.
- Established and maintained long term relationships with customers.
Relationship Manager
Mahindra Automobile Service Centre India Garage Itpl Bangalore
06.2018 - 10.2019
- Worked as a Relationship Manager
- Taking Vehicles Inventory and giving quotation to customer
- Handling Customer escalation and quarries
- We are using DMS software for opening and closing the job cards
- Coordinated with all concerned departments and resolved all queries within turnaround time.
- Established and maintained long term relationships with customers.
Design Engineer
PMT Machines Ltd
08.2014 - 08.2015
- Design AUTOMAT LATHE MACHINE.
- Making DAP drawing of the machine.
- Making assembly and detail drawings of machine parts in 2D.
- Sending the layout and drawings to the concerned for approval.
- After approval uploading the drawing to integrated system.
- Releasing the drawing for manufacturing after proper GD&T.
- Uploading machine data on operating system (WINLAN).
- Worked At PMT machines limited as design engineer. It is an ISO9001, leading machine tool Company in India. The company is engaged in manufacturing of Cam operated lathes (Traub), high precision CNC Grinding and Turning Machines. The company is in collaboration with Voumard - Switzerland & Pittler – Germany.
- WORK RESPONSIBILITY :
Education
Diploma - Mechanical Engineering
H K D E T’s Polytechnic
Humnabad, BidarSkills
Drafting Packages: - Auto CAD-2011 Solid edge Catia
Negotiation tactics
Complaint resolution
Technical support
Estimating
Computer skills- MS office, Outlook and Gmail
Vehicle assessment
Active listening
Interests
Travelling, Listening Music, Playing & Reading
Timeline
Certified Service Consultant
Akshaya Motors Mercedes Benz
01.2022 - Current
Relationship Manager (Service Advisor)
Whitefield Motars Pvt Ltd Honda Garudacharapalya Bangalor
11.2019 - 2022
Relationship Manager
Mahindra Automobile Service Centre India Garage Itpl Bangalore
06.2018 - 10.2019
Design Engineer
PMT Machines Ltd
08.2014 - 08.2015
Diploma - Mechanical Engineering
H K D E T’s Polytechnic
Declaration
I hereby declare that all the above information provide is true to the best of my knowledge.
PERSONAL INFORMATION
- Full name : REVAPPA PATIL
- Father's name : RAJKUMAR PATIL
- Address : #135 Madnoor @post Madnoor 585417 Tal: Aurad Dist.: Bidar
- Nationality : Indian
- Gender : Male
- Date of birth : 31st MAY 1993