Revathi B

As a Senior Technical Analyst for Netherland customer Tele2, T-Mobile, and Odido projects specializing in customer service and network operations.

Roles:

• Managed circuit provisioning and designed secure network configurations on Cisco, Juniper, CIENA, Nortel, and Nokia devices. Upgrade and migration initiatives through effective circuit provisioning across network devices.
• Delivered technical support for connectivity issues via email and phone, leveraging extensive knowledge of network configurations. Configured Cisco and Juniper routers to ensure seamless service from access points to customer-end routers through VLAN management.
• Executed configurations for Provider Edge (CPE) and Customer Edge routers to enhance network performance. Conducted service patches, SFP installations, upgrades/downgrades, VLAN changes, and other critical network adjustments.
• Utilized tools such as Black VDI, Frontix, NMS Tool, Copper View, and Xming for efficient network management.
• Handled various service types, including Ethernet circuits, Corporate Internet, IPVPN, Voice transport, VoIP connectivity, and Leased circuits.

Task Management: Assigned daily tasks to a team of engineers, optimizing resource allocation and adhering to project timelines.

Issue Resolution: Investigated and resolved project hurdles within defined Service Level Agreements (SLAs) to ensure uninterrupted progress.

Process Development: Developed process flows for project workflows, enhancing efficiency and ensuring consistent procedures.

Client Engagement: Engaged with clients to discuss project highlights and challenges, providing comprehensive reports to management.

Experienced in Alarm Monitoring, Testing, and Re-routing for the Vodafone project.

Well-versed in SDH, PDH, and Microwave concepts.

Technical Support: Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and enhancing the overall user experience.

Device Expertise: Delivered customer service for a range of devices, including ECI, Huawei, Alcatel, Tejas, Cisco, Juniper, Ciena, and Nokia.

Technical Skills: Proficient in provisioning, testing, alarm monitoring, planning, and managing customer downtime activities.

Managed alarm monitoring, provisioning, and rerouting in SDH devices like in Tejas and ECI.

Grade: First class with 73%