Revathi B M
Chennai
Summary
Content and Data Management Specialist with a strong track record in improving Product Catalog quality and optimizing workflows in high-volume e-commerce environments. Expertise in data validation and content optimization, leveraging advanced Excel analytics to enhance accuracy and operational efficiency. Proven ability to collaborate with cross-functional teams to solve complex issues and support automation initiatives while adhering to strict SLAs. Recognized for delivering measurable outcomes with meticulous attention to detail in dynamic settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Associate
AMAZON DEVELOPMENT CENTER
Chennai
07.2020 - Current
- Automated routine tasks for large datasets through script development.
- Analyzed and organized data from various sources to identify customer behavior trends.
- Collaborated with cross-functional teams to assess data needs and deliver solutions.
- Managed accurate data collection and sampling procedures for comprehensive insights.
- Reviewed and corrected item descriptions within catalog system for accuracy.
- Implemented process improvements to enhance efficiency of data entry workflows.
- Conducted training sessions on diverse data processing methodologies.
- Oversaw product data entry for online catalogs and inventory systems.
Junior Associate
COMODO SECURITY SOLUTION (A) SECTIGO
Chennai
11.2017 - 11.2018
- Managed inventory tracking and facilitated order placement using CRM Platform.
- Prepared invoices for customers according to payment terms.
- Performed administrative tasks such as filing, data entry, document scanning.
- Reviewed purchase requisitions for accuracy prior to submission for approval.
- Monitored customer feedback through surveys and focus groups.
- Answered incoming calls from customers seeking assistance or information.
- Conducted market research to determine customer needs and preferences.
Customer Support Executive
GE CAPTICAL-SBI CARDS
Chennai
01.2016 - 07.2016
- Assisted customers with product installation and setup.
- Resolved customer issues in a timely manner via phone, email and chat.
- Developed strategies to improve customer service experience.
- Developed solutions to address customer complaints.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Generated reports to track customer satisfaction levels.
- Resolved customer complaints professionally and efficiently.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Vel Tech High Tech Engineering College
Avadi, India04-2014
Skills
- Information verification and data transcription
- Data processing and validation
- Customer service and support
- Microsoft Excel proficiency
- Document editing and management
- Inbound and outbound communication
- SQL database processing
- Data analysis techniques
- E-commerce operations
- Catalog maintenance strategies
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Electronic Engineering Software- MATLAB,EMBEDDED SYSTEM
- Packages known : MS OFFICE, MS Excel
Timeline
Data Associate
AMAZON DEVELOPMENT CENTER
07.2020 - Current
Junior Associate
COMODO SECURITY SOLUTION (A) SECTIGO
11.2017 - 11.2018
Customer Support Executive
GE CAPTICAL-SBI CARDS
01.2016 - 07.2016
Bachelor of Engineering - Electronics And Communication Engineering
Vel Tech High Tech Engineering College