Revathi Diwaker
Application Management India Lead
Bangalore,karnataka
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and result driven with a passion for growth and efficiency. Ambitious with strong organizational and multi-tasking skills as well as aptitude for technology.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Application Management India Lead
Commonwealth Bank of Australia
Bengaluru, India
09.2020 - Current
- Managed change control processes, ensuring proper documentation, approval, and communication of application updates or modifications for all of the Retail banking activities more than 500 services.
- Enhanced system performance by implementing efficient IT application management processes and tools.
- Managed vendor relationships to ensure quality of service and adherence to contractual obligations.
- Conducted regular audits of IT application management practices to maintain compliance with industry standards and regulations.
- Collaborated with cross-functional teams to identify, prioritize, and resolve application-related issues.
- Conducted periodic training sessions for staff members on various aspects of IT application management principles and techniques.
- Evaluated emerging technologies relevant to the organization''s business objectives leading better decision-making regarding possible adoption.
Technical Business System Consultant
Wells Fargo N.A.
Bengaluru, India
05.2018 - 09.2020
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
Process Owner
IBM India Pvt Ltd
Bengaluru
02.2010 - 10.2016
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Enhanced overall product quality by enforcing rigorous quality control procedures.
- Conducted detailed root-cause analyses to identify areas for process improvement and implement corrective actions.
- Championed adoption of new tools or methodologies within the organization; provided training as needed to ensure successful implementation.
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
- Facilitated regular meetings with team members to track progress, discuss challenges, and share best practices.
- Developed strong cross-functional relationships to ensure seamless communication among departments.
Corporate Relations Manager
Think-Labs
Bengaluru, India
03.2009 - 01.2010
- Increased stakeholder satisfaction by proactively addressing concerns and providing timely resolutions.
- Fostered positive relationships with key business journalists in national and trade publications.
- Wrote press materials and delivered presentations to media representatives.
- Streamlined internal processes related to partner management, leading to increased efficiency and reduced response times.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Territory Manager
The Princeton Review
Bengaluru, India
09.2006 - 02.2009
- Communicated product quality and market comparisons by creating sales presentations.
- Managed over 1000+ accounts within Koramangala territory.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Project Manager
Wipro Technologies
Bengaluru, India
09.2005 - 09.2006
- Maintained open communication by presenting regular updates on project status to customers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Senior Technical Support Executive
Dell International Services
Bengaluru, India
07.2003 - 08.2005
- Led training sessions on new systems or updates within the company to ensure all staff were knowledgeable about technology changes or advancements.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Mentored junior technical support executives, fostering professional growth and skill development.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Master of Science - Bio-Informatics
Annamalai University
Tamil Nadu12.2005
Bachelor of Science - Microbiology
Bangalore University
Bengaluru, India06.2003
Skills
- DevOps principles
- Vendor Relationship Management
- Agile Methodology
- ITIL Framework
- Organizational Development
- Cost Reduction
- Operations Management
- Strategic Planning
- Solution Implementation
- Operational Efficiency
- Continuous Improvement
Education Summary
- Master of Science, Annamalai University, Bio Informatics, 2005
- Bachelor of Science, Bangalore University, Microbiology, 2003
- S. S.L. C. (XII), Bangalore University, 2000
Personal Information
- Date of Birth: 05/20/82
- Nationality: Indian
Certification
ITIL V3 Intermediate Certified - OSA/PPO/RCV
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Application Management India Lead
Commonwealth Bank of Australia
09.2020 - Current
Technical Business System Consultant
Wells Fargo N.A.
05.2018 - 09.2020
Process Owner
IBM India Pvt Ltd
02.2010 - 10.2016
Corporate Relations Manager
Think-Labs
03.2009 - 01.2010
Territory Manager
The Princeton Review
09.2006 - 02.2009
Project Manager
Wipro Technologies
09.2005 - 09.2006
Senior Technical Support Executive
Dell International Services
07.2003 - 08.2005
Master of Science - Bio-Informatics
Annamalai University
Bachelor of Science - Microbiology
Bangalore University