Revathi Gollavilli
Hyderabad
Summary
Results-driven Operations Manager specializing in process optimization and team leadership within the insurance industry. Experienced in enhancing operational efficiency through data analysis and performance tracking. Skilled in cross-functional collaboration and implementing technology-driven solutions that elevate business performance and improve client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
ICICI Lombard General Insurance
Hyderabad
2023.11 - 2025.11
- Managed daily operations across claims, underwriting, and customer service teams to enhance service delivery.
- Led team to ensure regulatory compliance and operational excellence through established protocols.
- Optimized workflows, reducing processing time and enhancing customer experience.
- Implement performance metrics to track efficiency and identify areas for improvement.
Recruitment Intern
BAVACH Edutech
2022.10 - 2022.12
- Screened candidates and conducted telephonic interviews to assess hiring suitability.
- Successfully placed candidates in relevant job roles, enhancing workforce quality.
- Managed job postings, streamlining recruitment process to enhance candidate flow.
Accounting & Merchandising Intern
Ramoji Film City
Hyderabad
2022.09 - 2022.10
- Analyzed daily sales data to identify trends and improve revenue strategies.
- Managed inventory and optimized stock turnover, enhancing sales operations.
- Built rapport with customers through face-to-face interactions, fostering customer loyalty.
Education
Master of Business Administration (MBA) - Finance & Marketing
Adikavi Nannaya University
Rajahmundry, Andhra Pradesh2023-01
Bachelor of Commerce - B.COM (Computers)
Sir C.R. Reddy College For Women
Vatluru, Andhra Pradesh2021-01
Intermediate (CEC) -
Sir C.R. Reddy Junior College For Women
Vatluru, Andhra Pradesh2018-01
Secondary School Certificate (SSC) -
St. Lucy English Medium High School
Eluru, Andhra Pradesh2016-01
Skills
- Operations Management
- Data Analysis & Reporting
- Financial Analysis
- Tally (Accounting Software)
- MS Office (Word, Excel, PowerPoint)
- Programming basics
- Problem-Solving
- Team Leadership
- Customer Service Excellence
- Quick Learner & Self-Motivated
Certification
- Financial Analyst, Udemy, 2023
- ChatGPT for HR, Udemy, 2023
- HR Certification, Tareeqa Global Solutions, 2022
Disclaimer
I hereby, declare that all the above information is true to the best of my knowledge and belief.
Projects
- Cash Flow Statement Analysis, Developed a cash flow statement to assess financial health and liquidity., Evaluated cash inflows and outflows from operational, investing, and financing activities.
- Tally with GST Implementation, Managed financial transactions using Tally software while ensuring GST compliance., Streamlined accounting processes and improved financial data accuracy.
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Hindi
Upper Intermediate (B2)
B2
Affiliations
Participated in caring hands event for 2 times organized by ICICI Lombard
Timeline
Operations Manager
ICICI Lombard General Insurance
2023.11 - 2025.11
Recruitment Intern
BAVACH Edutech
2022.10 - 2022.12
Accounting & Merchandising Intern
Ramoji Film City
2022.09 - 2022.10
Master of Business Administration (MBA) - Finance & Marketing
Adikavi Nannaya University
Bachelor of Commerce - B.COM (Computers)
Sir C.R. Reddy College For Women
Intermediate (CEC) -
Sir C.R. Reddy Junior College For Women
Secondary School Certificate (SSC) -
St. Lucy English Medium High School