Dynamic supply chain professional with extensive experience at Owens Corning, excelling in inventory management and relationship building. Achieved significant cost savings by optimizing logistics strategies, while leading safety initiatives and enhancing team performance. Proficient in SAP, demonstrating strong leadership and coaching abilities to drive operational excellence.
Overview
29
29
years of professional experience
Work History
Export Management, TPM/OMS, Safety for WH, Inventory Management
Working on optimizing cost. Saved 1INR CR in 2023 by moving to Spot rates when Global Contract rates were higher.
Safety Lead for WH team.
Training the WH team on safety parameters, Organization requirements with respect to safety and regularly encouraging discussion on how to improve the same.
Following safety protocols and working with team members on the same.
TPM and OMS requirement of the Department.
SMOI liquidation to the tune of 6 crores per year.
Sales, inventory management and liquidation.
WH management – Domestic Shipment, Transporter Handling, Quarterly Performance reviews of Vendors (Transporters, Service Providers)
Customer Service Lead for Fabric Division
OWENS CORNING India Private Limited
01.2015 - 01.2022
Year 2015 moved out of Planning and started Handling Wind Business in totality.
Top Key Customers and Exports to Europe and other customers in China/Europe/US/Poland/Canada.
Shipments of 170 containers on an Average being handled for shipments out of India.
Working with Logistics/Transporters to ensure cost effective Transportation.
Responsible for Liquidation of SMOI.
Key Member of Team for TPM/OMS implementation.
Domestic Shipments to the tune of 3000 tons per month and Exports 2000 tons per month.
Manager – Customer Relations and Production Planning for Fabrics Division
OWENS CORNING India Private Limited
04.2011 - 04.2015
4 Years Handled the Fabrics Division in Totality– Customer Relations and Production Planning and Scheduling
Dealing with the Production team, Planning and Working on the Production schedule.
MIS – Sales Performance against Forecast/Plan, Production Performance against Plan/Schedule.
Took on 2 more Divisions of the Business planning, Customer Relations.
Ensuring timely clearance of SMOI sales and adding space in WH be clearing non moving, damaged material.
Manager – Customer Relations- Exports only
Piramal Glass Limited
07.2007 - 03.2011
Relationship Building with Marketing Team and the Logistics Team.
Taking Care of 600+ container shipments from Both our Plants with a Team of 6 reporting into me.
All Regions in the World. Europe/NA and SA being our Key locations.
System Improvement and Process Improvement in SAP and the Logistic Team.
Improving the Lead time from Vessel Sailing and B/L receipt and Document processing to the customer.
Measure Internal Customer Satisfaction and improve Internal Services.
Measure External Customer Satisfaction and improve and build Customer and Organization Relationship.
MIS to the Internal team and Management on the Status and Way Forward.
Complaint Tracking and Communication with Evaluation and Closing of Complaints.
Use systems to Optimize Output and improve the Performance of the Team.
Ensuring On Time and Correct Documentation and communication to Both Internal and External Customers.
Current SLA – 5 working Days.
Crisis Management by interacting closely with Different Teams and Ensuring Speedy Corrective Actions.
Ensuring Error Free Order Processing and monitoring of containers after Ex-plant.
Ensuring and improving Relationship with Key Accounts.
Ensuring SOP’s are in place for smooth Order Execution.
Motivating/Training and Asset Building within the Team for Greater Performance and moving to the next level of Customer Delight in Services.
Tracking Transit Times and ensuring on Time delivery to Customers.
Helping the team decide the right liner on the basis of Cost and Transit times.
Key Deliverable.
Ensuring SOP’s and SLA’s worked out for Key Customers and adhering to it.
Working with the team to try Cost Effective Transportation like Rake movements and alternate port movements like Mundra and Pipava.
Customer Account Specialist
Owens Corning (India) Limited
01.2002 - 07.2007
Planning, to complete shipment to Customer.
Distribution Business, Direct Key Customers, Export, Logistics and Ware Housing.
HR
Owens Corning (India) Limited
01.1997 - 12.2002
Handled the Recruitment, Induction, Administration, Wage Administration.
Education
Bsc. -
Textiles
Masters -
HR
Skills
Supply chain
Inventory management
Planning (production)
Relationship building
exports (logistics)
Coaching
Leadership
Change management
Self-starter
Cost effectiveness
Cost competitive
SAP 47i
SAP 80
Accomplishments
Successfully implemented HR ERP Package People Soft.
Been part of the Recruitment team during the Start up of the plant and recruitment of 400 people.
Implementation of Systems, policy making and Induction and Orientation during the Start up of the plant.
During the floods handled the imports, High Sea Sales, Bond Sales including planning and purchase of goods from other plants across the globe.
Defined and worked out strategic cost saving initiatives with internal and external partners.
Process Mapping and improvement in throughput with optimum output.
Reduced manpower requirement and improved process through IT improvement in the current profile.
Played a key role as a core team member in the implementation of ERP systems 'SAP' in Supply Chain domain for OCIL, which is now well established and working effectively.
Handled the SAP CRM project completely with complaint Manager, Sample Management in CRM.
Been part of the important customization initiatives to meet Statutory, Internal and Customer Requirement.
Global Award for Customer Service, Red Arc for liquidating SMOI and Putting Systems in Place for Key Customers.
Cost Saving Initiatives – Saving on Export Freight, Container Loading Optimization (Product Specific), Liquidating SMOI in a timely manner to avoid Inventory Carrying Cost.
Working with TPL on SOP’s and KRA’s.
References
Furnished upon request.
Personal Information
Date of Birth: 11/30/68
Timeline
Export Management, TPM/OMS, Safety for WH, Inventory Management
OWENS CORNING India Private Limited
01.2022 - Current
Customer Service Lead for Fabric Division
OWENS CORNING India Private Limited
01.2015 - 01.2022
Manager – Customer Relations and Production Planning for Fabrics Division