Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Revathi L

Bengaluru

Summary

Results focused, analytical and methodical Data Analyst/AI Intelligence improvements Cost Cutting opportunities with 4+ years experience, seeking a Senior Analyst role. Multifaceted data/reporting/data gap analysis skill sets, results-driven, with a keen eye to attention to detail. Adept leading lower level personnel, providing thought leadership direction where applicable. Continuous growth mindset ready to take on more challenging responsibilities allowing me to further my professional growth. Data Analyst bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr Business Analyst/Data Analytics Lead

DXC Technology
09.2023 - Current
  • Developed and executed data cleanup measures
  • Assisted in collection, aggregation, and input of data
  • Performed periodic data audits to ensure an integrity of data
  • Determined root cause of data quality errors and recommended long-term solutions
  • Collaborated cross-functionally to deliver data quality solutions
  • Provided comprehensive data entry training to new interns
  • Compared data logs against written records to verify accuracy of electronic records, alerting management to discrepancies indicating poor data entry execution or possible ethical violations.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems through AI Intelligence.
  • Managed implementation of CSI Projects to improve Customer Satisfaction across the location..
  • Streamlined established processes by implementing client and employee feedback.
  • Connected with customers to explain system changes and integrate customer feedback into improvement processes.
  • Analyzed and evaluated architectural needs to improve strategies and determine overall costs.
  • Examined established systems for invoicing, accounting, reporting and data abilities and provided updates to Operations and Clients.
  • Developed multiple reports to be presented by the senior delivery leaders to CEO that provide accessible information for accurate decision making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with multiple teams for better customer service improvements.

Technical Problem Lead

DXC Technology
09.2020 - 08.2023
  • Create in depth analysis and reports including dashboard in Power Bi to provide insights for operations and accounts team.
  • Performed analytics on relational dataset to identify root causes, patterns, trends and recommend priorities.
  • Fully own large scale projects such as site and implementation of RPA opportunities.

Incident Management Lead

DXC Technology
06.2018 - 08.2020
  • Working with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process.
  • Manage the operational support and oversee remediation activities with designated extended managed service providers
  • Responsible for the Information Technology Infrastructure Library (ITIL) practices including process and procedure development, deployment, management, measurement and governance of Incident Management, Request Management, and CMDB. Knowledge and Service Level Management

Customer Relationship Advocate

DXC Technology
03.2016 - 05.2018
  • Became a trusted advisor to key client stakeholders, offering valuable insights and recommendations for maximizing the potential benefits of our products and services.
  • To Review and handle all escalations from the clients or resolver groups. Drove customer escalations to resolution by engaging directly with clients.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Fielded customer complaints and queries, fast-tracking them for problem resolution.

Onsite Support Technician

DXC Technology
02.2014 - 02.2016
  • Provided technical support for customers with software, hardware and network issues.
  • Utilized troubleshooting techniques to identify and resolve customer problems.
  • Analyzed and resolved technical problems with clients networks and systems.


Technical Solutions Representative

DXC Technology
01.2011 - 01.2014
  • Delivered exceptional customer service with clear communication, empathy, and active listening skills during resolution of complex technical challenges.
  • Onboarded and trained all incoming junior tech support specialists.
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
  • Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.

Education

Bachelor of Commerce - Finance And Accounting

Aisect University
Madhya Pradesh
06.2019

High School Diploma -

Regional Vocational Training Institute
Bengaluru, India
05.2005

High School Diploma -

ATFAA Primary And High School
Bengaluru, India
03.2001

Skills

  • MS Office Suite
  • Data Cleansing
  • Data Insights
  • AI Intelligence Opportunity Suggestion
  • Power BI
  • Tableau
  • Agile and Scrum Trained
  • Problem resolution
  • Analytical
  • Computer skills
  • Communication
  • ITIL Foundation skills

Accomplishments

  • In data analytics role, received multiple awards, certificate, accolades and appreciation from Uniper CEO, Vice President & IT Managers for reduction of Incidents in end-to-end space. Also for proactive problem management that trigger problem tickets based on incident analysis and findings.
  • As an additional deliverable, received appreciation for a key role in creating multiple interactive PowerBI dashboard for daily/monthly business review meetings. This were hosted in Client environment by Clients and are referred as single source of truth for business reviews.
  • Received DXC Champ Award in December 2022 for making exceptional impact for Uniper and Eaton which includes - documentation improvement from 5% to 80%, KB article usage improvement, reduction in volume related to password reset, proactive network incidents, PKI certificate Additionally, also for helping with other new deal in identifying automation and innovation opportunities.
  • Received 8 certificates of appreciation for best performance from the management of Hewlett Packard.
  • Recognized multiple times for the hard work and team work from the Clients and Accounts Team.
  • Actively participated in college dance completion and won many Events including State level dance completion trophy from Ravindra Kalakshetra Townhall Bangalore.
  • Awarded Certificate of Appreciation for reading & Essay competition in ATFAA High School.

Certification

  • PL-300 Certification (Microsoft Power BI Data Analyst)
  • Kaizen Project trained.
  • Kaizen Project Completion
  • ITIL V3 Foundation Certificate of completion with 82.50% in IT Service Management from Accredited Examination Institute.
  • On Job training Certificate from ITI Company.
  • C++ Programming language in Keonics institute.


Timeline

Sr Business Analyst/Data Analytics Lead

DXC Technology
09.2023 - Current

Technical Problem Lead

DXC Technology
09.2020 - 08.2023

Incident Management Lead

DXC Technology
06.2018 - 08.2020

Customer Relationship Advocate

DXC Technology
03.2016 - 05.2018

Onsite Support Technician

DXC Technology
02.2014 - 02.2016

Technical Solutions Representative

DXC Technology
01.2011 - 01.2014

Bachelor of Commerce - Finance And Accounting

Aisect University

High School Diploma -

Regional Vocational Training Institute

High School Diploma -

ATFAA Primary And High School

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Revathi L