REVATHI NANDIVADA
Vijayawada
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Capgemini Technology Services, Hyderabad, India
Hyderabad
12.2023 - Current
- Fostered a positive work environment through teamwork and open communication.
- Enhanced team performance by providing coaching, feedback, and skill development.
- Set clear performance metrics to track progress toward targets effectively.
- Trained new team members on company procedures and safety requirements.
- Drove organizational change through innovation, strategic thinking, and problem-solving, and collaborated with department leads to streamline workflows and improve coordination.
- Improved customer satisfaction by ensuring timely project completion and high-quality standards.
Subject Matter Expert
Capgemini Technology Services, Hyderabad, India
Hyderabad
01.2023 - 11.2023
- Mentored junior team members, promoting professional growth.
- Developed training materials and best practices, enhancing team skills and satisfaction.
- Created a knowledge base, reducing onboarding time and improving efficiency.
Incident Manager
Capgemini Technology Services
Bengaluru
06.2022 - 01.2023
- Assessed and prioritized incidents, escalating as necessary based on business impact.
- Built strong, cross-departmental relationships for seamless collaboration during crises.
- Conducted post-incident reviews to implement improvements and corrective actions.
- Increased customer satisfaction with timely, accurate incident updates.
Quality Analyst
Capgemini Technology Services, Hyderabad, India
Hyderabad
10.2021 - 07.2022
- Conducted root cause analyses to implement corrective actions for recurring issues.
- Provided detailed quality reports to senior management for process improvements.
- Collaborated with teams to resolve quality issues and drive continuous improvement.
IT Help Desk Agent
Capgemini Technology Services
Bengaluru
03.2020 - 09.2021
- Improved customer satisfaction by resolving technical issues promptly and provided remote assistance for quick resolution of off-site issues.
- Increased first-call resolution rates with timely, accurate solutions and implemented a knowledge management system for best practice issue resolution.
Education
Bachelor of Technology - Electronics And Instrumentation
V R Siddhartha Engineering College
Vijayawada, India04-2019
Skills
- Regulatory Compliance
- Production Monitoring
- Work assignment delegation
- Trend tracking
- Performance monitoring
- Schedule Management
- Quality Control
- Quality Improvement
- Performance Improvement
- Employee engagement
- Resource Allocation
- Coaching and Mentoring
- Team Motivation
- Analytical thinking
Certification
System Database Engineering Certification
Grade A, Level 1 - Ocean Framework | Dec 2022
Grade B, Level 1 - Ocean Framework | Jun 2024
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Team Lead
Capgemini Technology Services, Hyderabad, India
12.2023 - Current
Subject Matter Expert
Capgemini Technology Services, Hyderabad, India
01.2023 - 11.2023
Incident Manager
Capgemini Technology Services
06.2022 - 01.2023
Quality Analyst
Capgemini Technology Services, Hyderabad, India
10.2021 - 07.2022
IT Help Desk Agent
Capgemini Technology Services
03.2020 - 09.2021
Bachelor of Technology - Electronics And Instrumentation
V R Siddhartha Engineering College
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