Revathi Selvaraj
Assistance Manager
CHENNAI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Assistant Manager
Guardian India Operations Private Ltd
CHENNAI
09.2008 - Current
- Helped with capacity planning and delegating assignments to meet SLA's and service demands.
- Supervised day-to-day operations to meet performance, productivity, quality, TAT and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored inventory and changed strategies to maintain the SLA's and meet customer demand.
- Implemented process improvement ideas to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored key performance metrics to identify areas for improvement.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - BA Economics
Queen Mary's College
Chennai 06.2005 - 05.2008
Skills
Business planning
Accomplishments
- Platinum Award in 2017 for Implementing process improvement idea & the outstanding performance
- ACE award in 2018
- Shining Star award in 2022
- Pinnacle award in 2023
- Improved TAT by 20% by introducing rapid rating prioritization project (TAT improvement Green Belt Project - 2023
- Agent Level TAT variation project is in the improve stage (Green Belt Project - Speed to Market 2023)
Certification
Lean Six Sigma Green Belt
Timeline
J.E.D.I Certification
09-2023
Lean Six Sigma Green Belt
07-2023
Tableau Certified
05-2023
LOMA (Underwriting Life and Health Insurance)
11-2022
Assistant Manager
Guardian India Operations Private Ltd
09.2008 - Current
Bachelor of Arts - BA Economics
Queen Mary's College
06.2005 - 05.2008
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