Revathi Jagadishan

• Coordinated cross-functional efforts among support teams and stakeholders to resolve incidents and improve response times.
• Analyzed root causes of recurring issues to formulate impactful solutions.
• Facilitated collaborative problem-solving meetings, enhancing knowledge sharing among teams.
• Collaborated with technical teams to implement preventive measures against future incidents.
• Documented incident records and updates in management systems, ensuring comprehensive tracking and facilitating timely resolutions.
• Maintained detailed records of all problem management activities in tracking systems, enhancing transparency and accountability.

• Oversaw end-to-end onboarding tasks, ensuring smooth handover to BAU.
• Managed accountability for geo accounts throughout onboarding process, ensuring compliance and accuracy.
• Aligned teams to ensure timely completion of onboarding activities.
• Coordinated communication among teams using work order system, streamlining onboarding and task management.
• Processed onboarding activities and provided information to account team for server onboarding.
• Participated in new account registration and creation of BAM, BAC, GSMA codes.

Executed projects to update and replace server technologies across support systems, enhancing overall operational capability.

Executed KPI testing and monitored alerts on framed KPI configurations.

Oversaw service level commitments, ensuring alignment with client expectations and operational standards.

Managed defined processes and monitored security compliance status, mitigating risks and maintaining regulatory adherence.

Ensured adherence to management processes outlined in agreed policies.

Implemented repeatable procedures tailored to account needs for operational efficiency.

Detected and resolved recurring operational issues to improve workflow.

Conducted regular education sessions on audit findings, enhancing team awareness and promoting proactive risk management.

Documented issues and prepared analysis reports for management during corporate audits.

Ensured timely closure of aged tickets with no outstanding issues per individual.

• Analyzed business requirements to identify and recommend process improvements.

Collaborated with cross-functional teams to gather data for project initiatives.

Supported ANZ cluster accounts in assessing individual utilization and productivity.

Developed monthly headcount and attrition reports to track and assess workforce trends.

Managed account-related activities in partnership with the DPE and GD team.

Reviewed incident and problem change management SLA reports from the service line.

Updated daily and weekly cadence on tools for reporting to GMU leads.

Oversaw SOW management for FTE corrections, OAM change work packets, and CTAM cost cases to ensure compliance and accuracy.

• Led operational management of resources for customer services, ensuring alignment with client needs.
• Functioned as primary contact for all operational activities in customer services, which improved issue resolution efficiency.
• Coordinated client and team communication to improve service delivery and client satisfaction.
• Monitored daily service levels to align with customer agreements and service level standards.
• Participated in service status meetings, providing analysis and insights on delivered services.
• Owned operational service documentation, ensuring regular updates and accuracy within delivery organization.