Revathi Priya Harika Arasada

Infosys Limited

03.2021

Current employer:

Client: Lumen.

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Providing leadership, training, coaching, and guidance to junior staff.
Managing projects, developing project plans, and monitoring performance.
Updating, implementing, and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Installing DSI circuit as per customer request, also to free up the client's circuit facilities for any new installation or change that happens in circuits for internal customer purposes.
Managing the Special project named SD+ under VPN as a product, where we give white glove treatment to our customers.
Monitoring Queue and improvement strategies to prevent SLA Breach.
Team leads for VPN product under service delivery order management, with a team strength of 9 ETE offshore.
As part of my job, my role is to upgrade the customer's existing bandwidth/network as per business requirements in this pandemic situation.
Also, we show our weekly progress to the managers, monthly to directors, and quarterly to VP.
Trained and helped grow business resources from 3 FTE to 9 FTE offshore.
Single point of contact at offshore for all customer stakeholders for VPN (SD+).
Effectively communicating insights and plans to cross-functional team members and management.
Working closely with clients, technicians, and managerial staff.