Salesforce
Hi, I’m
REVATI BAISAKIYAR
Bengaluru,KA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Client Solutions Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
years of professional experience
2
Certification
2
Languages
Work History
Rayden Interactive
Client Success Analyst
05.2022 - 03.2024
Job overview
- Exceeded quarterly sales targets of $60,000 by adeptly managing 20+ core & enterprise accounts
- Facilitated client satisfaction through weekly trainings, quarterly reviews, and monthly Teams meetings
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
- Successfully onboarded new clients by guiding them through the implementation process and ensuring a seamless transition.
Dinolab - Dragonlearn Limited
Client Engagement Specialist
10.2021 - 04.2022
Job overview
- Oversaw 6,300-8,400 Zendesk & HubSpot queries over 6 months for BRICSMATH and Dinolab
- Conducted extensive UX research, analyzed data with Zendesk, and compiled reports.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Streamlined communication processes to improve information flow between internal teams and clients.
Lenskart Solutions Pvt Ltd
Client Experience Specialist
10.2020 - 04.2021
Job overview
- Implemented effective communication strategies for 4.8k monthly client engagements via Freshdesk for optimized support.
- Achieved 300K+ in monthly revenue through strategic co-browsing functionality.
- Facilitated 600 monthly telephonic consultations using My Operator, surpassing sales objectives.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Education
Annamalai University, Chidambaram, Tamil Nadu
BBA from Business Administration And Management
08.2019
DAV Public School, Hazaribagh, Jharkhand
CBSE - Higher Secondary School Certificate (XII) from Commerce
03.2016
DAV Public School, Central Board of Secondary Education, Hazaribagh, Jharkhand
CBSE - Secondary School Certificate (X) from Secondary Education
03.2014
Skills
- CRM software proficiency
- Client service optimization
- Verbal and written communication
- Client Relationship Building
- Deadline Management
- Meeting facilitation
- Team Collaboration
- Analytical Thinking
- Feedback collection
- Meeting facilitation
- Excel proficiency
- Negotiation
Certification
- Master Microsoft Excel - LinkedIn Learning
- Project Management Foundations - LinkedIn Learning
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementSoftware
Hubspot
Mondaycom
Jira
Zendesk
Freshdesk
Confluence
Microsoft Sharepoint
MS Office Suite
Timeline
Client Success Analyst
Rayden Interactive
05.2022 - 03.2024
Client Engagement Specialist
Dinolab - Dragonlearn Limited
10.2021 - 04.2022
Client Experience Specialist
Lenskart Solutions Pvt Ltd
10.2020 - 04.2021
Annamalai University
BBA from Business Administration And Management
DAV Public School
CBSE - Higher Secondary School Certificate (XII) from Commerce
DAV Public School, Central Board of Secondary Education
CBSE - Secondary School Certificate (X) from Secondary Education
- Master Microsoft Excel - LinkedIn Learning
- Project Management Foundations - LinkedIn Learning
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