REVATI DEOKAR THAKUR
CUSTOMER SUCCESS MANAGEMENT
Pune
Summary
Highly organized and dependable professional with a strong ability to efficiently manage multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to achieve team objectives. Skilled in customer relationship management to ensure client satisfaction and retention through proactive strategies that address customer needs and enhance engagement. Possesses a strong knowledge of effective communication and problem-solving techniques to drive optimal customer success.
Overview
6
6
years of professional experience
Work History
Deputy Manager
VOIS
Pune
07.2023 - Current
- Enhanced customer satisfaction by implementing efficient service strategies and streamlining processes.
- Reduced response times for customer inquiries by optimizing workflows and resource allocation.
- Increased customer retention with proactive communication initiatives and timely issue resolution.
- Promoted a positive work environment by fostering open communication channels between team members and management.
- Established successful partnerships with cross-functional teams to address complex customer issues collaboratively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
VOIS
Pune
04.2022 - 06.2023
- 3 years of extensive experience of Cisco switches, Cisco routers.
- Experienced in configuring and troubleshooting basic network and system issues.
- Experience in handling issues with user accounts,hardware issues and monitoring of incidents.
- Responsible for PE- CE networks faults and maintaining network uptime by ensuring that faults are effectively resolved within shortest period
- Coordinating with other service providers and vendors on time to meet SLA
- Work experience on tools like Stablenet, Fixed Line remedy, Cramer, SNOW, TSE Servers,
- Netcool Filters, Script Servers (Putty ,Tcacs)
Senior Executive
Vodafone Global Services
Pune
03.2020 - 03.2022
- Dedicated proactive monitoring and event management for
- Tata Steel Europe, Standard Chartered bank & TOTAL Energies.
- Responsible for real time network monitoring of WAN and fault reporting of Vodafone and client network.
- Minimizing the risk of network downtime through continual monitoring of network elements and links.
- Monitoring CE routers, switches and wireless access points.
- Performing basic trouble shooting to analyse the issue and raise the ticket accordingly.
- Troubleshooting issues like link down, flapping, link utilization.
Senior Executive
Magna Infotech, Quess
Pune
08.2019 - 02.2020
- On the payroll of Magna.
- Troubleshooting of IPVPN, VOIP, BWC services based on fault tickets received in 24*7 environment.
- Providing NOC support for troubleshooting /fault rectification, RCA and other technical operation groups to resolve open IP operations related tickets and issues.
Education
M.E - Electronics and Telecommunication
Sandip Institute of Technology And Research
NashikB.E - Electronics and Telecommunication
Pune Vidyarthi GrihaCollege of Engineering
Skills
Routing protocols
Switching
IP Addressing
CISCO Routers, CISCO Switches
Network Operations
Microsoft Office
Operations management
Customer relations
Time management
Customer relationship management (CRM)
Customer service
Contract management
Inventory management
Customer service and satisfaction
Timeline
Deputy Manager
VOIS
07.2023 - Current
Assistant Manager
VOIS
04.2022 - 06.2023
Senior Executive
Vodafone Global Services
03.2020 - 03.2022
Senior Executive
Magna Infotech, Quess
08.2019 - 02.2020
M.E - Electronics and Telecommunication
Sandip Institute of Technology And Research
B.E - Electronics and Telecommunication
Pune Vidyarthi GrihaCollege of Engineering
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