Kumar KM

• Installation, commissioning, maintenance of Marine navigational, communication equipment's
• Handled projects for installation & retrofit for Navigational, Communication
• Conducted routine inspections to ensure system integrity for efficient operations.
• Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
• Maintained excellent customer relations, provided expert technical advice on technical management.
• Updated client records diligently to monitor service history and future requirements.
• Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.

Survey and Compliance:
1. Experience in conducting initial, renewal, and periodical surveys for radio installations.
2. Ability to perform VDR annual performance test for Netwave VDR
3. Experience in investigating complaints and performing root-cause analysis.
4. Knowledge of preparing and maintaining survey reports.

• Installation, commissioning, maintenance of Marine navigational, communication equipment's
• Handled projects for installation & retrofit for Navigational, Communication
• Maintained excellent customer relations, provided expert technical advice on technical management.
• Collaborated closely with engineering teams to resolve complex technical issues, increased service quality.
• Ensured compliance with safety regulations during all servicing tasks for secure work environment.
• Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
• Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
• Prepared detailed reports after each visit documenting services rendered or repairs carried out.
• Worked with team members to coordinate workflow and complete high-volume services in busy environments.
• Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
• Maintained knowledge of updated changes in various equipment models.

• Installation, commissioning, maintenance of Marine navigational, communication equipment's
• Handled projects for installation & retrofit for Navigational, Communication
• Conducted routine inspections to ensure system integrity for efficient operations.
• Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
• Maintained excellent customer relations, provided expert technical advice on technical management.
• Updated client records diligently to monitor service history and future requirements.
• Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.

• Analyzed training requirements of individual and Team
• Created effective training manuals and training aids
• Secured high satisfaction rates by going extra mile to cater to specific organizational needs
• Collaborated with Subject Matter Experts (SMEs) to refine and update training resources
• Maintained Team Score Card and Attendance
• Assign files to team members