Rev. Sophia Rodriguez
Noblesville,IN
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor
Burlington
10.2024 - Current
- Oversaw and completed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members with great love.
Housekeeping Supervisor
The Godley Hotel
12.2014 - 01.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Waitress
The Peninsula Chicago
06.2004 - 05.2012
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
- Inspected dishes and utensils for cleanliness.
- Replenished condiments and other supplies at tables and service bars.
- Used cash registers and credit card machines to cash out customers.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Team building
- Public speaking
- Expectation setting
- Coaching and mentoring
Accomplishments
I'm a Mother, Humanitarian, Reiki Master Teacher and a Reverend. I do all things with great love and compassion for all.
Certification
- Usui Shiki Ryoho Reiki Master Teacher, January 2024
- Credentials of Ministry, March 2024
Languages
Spanish
Timeline
Supervisor
Burlington
10.2024 - Current
Housekeeping Supervisor
The Godley Hotel
12.2014 - 01.2016
Waitress
The Peninsula Chicago
06.2004 - 05.2012
Similar Profiles
Karol MillarKarol Millar
Cashier at BurlingtonCashier at Burlington
Jennifer MonterrozaJennifer Monterroza
Receiving Supervisor at BurlingtonReceiving Supervisor at Burlington
Angel GarciaAngel Garcia
Cashier at BurlingtonCashier at Burlington