Rewa Chaturvedi
Human Resource Manager, PXT HR, Amazon
Bhiwadi
Summary
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity with efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Amazon
11.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Optimized resource allocation to maximize team output while minimizing costs for the organization.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Communicates policies to associates and become the primary information source for staff; follows-up to ensure compliance and consistency; takes corrective action as necessary and documents the issue and actions taken.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees and effective conflict resolution.
- Creates business cases and manages enhancements. Presents high quality data findings.
- Identifies need, creates and distributes standard communications. Maintains departmental content in all channels with manager oversight, develops and implements communication plans.
- Responds to escalations, providing root cause analysis and recommendation.
- Responds to queries from team, internal business partners, candidates, and customers including high-level leadership teams.
- Manages key stakeholders both internal & external & partnering with them for process enhancement.
- General understanding of HR Services workload and priorities.
- Partner with senior management to champion organizational and people focused initiatives in order to achieve strategic business goals.
- Provide impactful management coaching to business SME's and peer managers.
- Develop thoughtful, integrated approaches to promote diversity and inclusion in talent attraction, development and retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Liaised between multiple business divisions to improve communications.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Process Lead, HR
Amazon
08.2020 - 11.2021
- Initiated timely response to emails, escalations, and written correspondence.
- Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
- Spearheaded successful technology integrations that streamlined workflows, reduced manual labor, and improved overall efficiency.
- Mentored the team on Step by Step guide for completing document compliance audit for a certain selected population of Amazon employees in EMEA region.
- Generated reports detailing findings and recommendations.
- Conducted classroom training sessions/ Virtual training to the new Hires to train them on the different processes supported by Work Authorization team.
- Designed Process Knowledge Tests for the associates supporting in EMEA, APAC and MENA region.
- Identified customer impacting issues and implements solutions and process improvements to increase customer satisfaction. Participated in cross-functional process improvement initiatives.
- Created business cases and managed enhancements. Presented high quality data findings.
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
Senior Associate - HR
Amazon
08.2018 - 08.2020
- Processed transactions for multiple compliance programs that included document verification data integrity.
- Did Quality Audits for more than 11k employees for UK region.
- Worked closely with EMEA team and Program managers in designing the Share Point Audit form for end to end Audits.
- Handled the transition of Compliance Dashboard Reports from the Prague team to India Work Authorization Team.
- Coached the Worker Eligibility Team associates on to understand impacts of changes in PeopleSoft (HR tool) system and how these will impact internal/external interfaces.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and coordinated employee training programs to improve productivity and performance.
- Developed comprehensive employee handbooks, Outlined Process SOP's with region specific compliance policies and expectations for all staff members.
Senior Associate
Amazon
06.2017 - 08.2018
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Handled Logistic escalations by being active support member of WAR room with an SLA of 15mins.
- Increased customer service success rates by quickly resolving issues.
- Worked on Escalation Issues with visibility to Fulfillment center's Operation Managers and Leadership.
- Coordinated between Fulfillment centers and Transport Carriers to run the operations smoothly across North America region.
- Resolved Logistical Issues and Published reports and Worked on the Delivery Status Report to the leadership.
- Reported the Delay issues from Fc’s end due to mechanical break down and Weather Issues and extending support in bringing the dwelling load down during the Peak Season.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and supported new team members, maintaining culture of collaboration.
Business Operations Associate
SapientNitro
01.2016 - 02.2017
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Boosted customer satisfaction rates by addressing inquiries promptly and providing exceptional service.
- Supported marketing campaigns through data analysis, content development, and promotional efforts across multiple channels.
- Managed Team’s administration work with regards to shift timings, Time sheet and weekly utilization reports.
- Training new project managers with the scope and progress of the project.
- Conducted trainings for new managers and train them for daily used business tools and maintain the project reports in the CRM.
- Charged and Billed client on weekly basis using Charging tool (Paprika) as part of project costing to the clients.
- On-Boarding and Exit formalities for every team member on-shore and off-shore.
- Training and Induction to New member joining the Team and briefing them about the tool JIRA and Paprika
- Worked with Team’s Director for approving the weekly Timesheets/Timecards for the Team.
- Managed British Airways Social Media Marketing account with regards to scheduling Posts for British airways Facebook and Twitter Page.
- Monitored the British Airways Facebook and Twitter page for customer Feedback and complaints.
- Handled customer complaints on social media platforms.
Student Counselor
Abroad Education Consultants
02.2013 - 09.2013
- Managed caseloads effectively, maintaining accurate records of all student interactions and outcomes achieved through counseling services provided.
- Fostered strong relationships with community organizations to enhance the range of resources available for supporting student growth both inside and outside the classroom.
- Organized Seminars and Educational Fairs. Helping students to short list best foreign universities.
- Provided resources to support students in achieving career goals.
- Completed paperwork, filling university applications and promptly addressing to any Student related query.
Education
PGDBA - HR -
Symbiosis Institute Pune
Pune, India 04.2001 -
B.COM -
Delhi University ( Gargi College)
New Delhi, India 04.2001 -
High School -
Modern Public School
Bhiwadi, India 04.2001 -
Skills
Problem-Solving
Training and mentoring
Employment law
Performance Assessment & Management
Onboarding and Orientation
Microsoft Office and Docusign
Employee Development, Coaching and Mentoring
Conflict Resolution
Human Resources Allocation
Legal Compliance
Trekking, Cooking, Outdoor sports
I am an avid traveler who is keen to complete the EBC trek one day, enjoys cooking for my loved ones and loves playing outdoor sports like Badminton, cricket etc.
Timeline
Human Resources Manager
Amazon
11.2021 - Current
Process Lead, HR
Amazon
08.2020 - 11.2021
Senior Associate - HR
Amazon
08.2018 - 08.2020
Senior Associate
Amazon
06.2017 - 08.2018
Business Operations Associate
SapientNitro
01.2016 - 02.2017
Student Counselor
Abroad Education Consultants
02.2013 - 09.2013
PGDBA - HR -
Symbiosis Institute Pune
04.2001 -
B.COM -
Delhi University ( Gargi College)
04.2001 -
High School -
Modern Public School
04.2001 -