Rewand Kumar
Mumbai,MH
Summary
Proven leader with a track record of enhancing customer relations and problem-solving at Hamster London. Excelled in inventory management and multitasking, boosting store efficiency and employee morale. Skilled in fostering team productivity and maintaining high-quality standards, demonstrating a flexible approach to competitor monitoring and loss prevention. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
2
2
years of professional experience
Work History
Store Manager
Hamster London
Mumbai (Phoenix Mall)
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Team Leader
Projective (Reliance)
Bengaluru
05.2022 - 10.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Design - Fashion Merchandising & Retail Management
Footwear Design & Development Institute
Chennai, India05.2018
Associate of Science - Science Education
Kendriya Vidyalaya
Buxar, India05.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Inventory Management
- Loss Prevention
- Competitor Monitoring
- Flexible Schedule
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Timeline
Store Manager
Hamster London
11.2023 - Current
Team Leader
Projective (Reliance)
05.2022 - 10.2023
Bachelor of Design - Fashion Merchandising & Retail Management
Footwear Design & Development Institute
Associate of Science - Science Education
Kendriya Vidyalaya