Rex Ramsland
Noblesville
Summary
Dedicated Customer Service Specialist with expertise in complaint handling, process optimization, and effective communication. Proven ability to build rapport and resolve complex issues, enhancing customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
LKQ Corporation Inc.
Indianapolis, IN
02.2014 - 06.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving strategies.
- Facilitated ongoing communication with national accounts to support relationship management and service delivery.
- Rectified billing discrepancies and communicated updates to customers and branches.
- Addressed and corrected shipping errors to enhance customer communication and operational efficiency.
- Collaborated with national account managers and national accounts to identify and resolve existing and anticipated issues.
- Provided direction and mentorship to lower-tier employees to foster skill development.
- Engaged with account managers and management teams to identify procedural gaps and develop effective solutions.
- Revised existing standard operating procedures and developed new protocols in response to evolving operational needs.
- Utilized reporting tools to monitor and modify orders, ensuring accurate invoicing.
- Managed tracking of back orders and initiated supply orders to fulfill customer product requests efficiently.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05-1996
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Complaint handling
- Problem resolution
- Complaint resolution
- Process optimization
- Building rapport
- Critical thinking
- Microsoft Office Suite
Timeline
Customer Service Specialist
LKQ Corporation Inc.
02.2014 - 06.2026
High School Diploma -
Nampa Senior High School