Food Service Supervisor Ball State University Dining
Muncie
01.1997 - 12.2011
Maintained inventory of supplies, equipment, and food items needed for daily operations.
Ordered necessary supplies from approved vendors to maintain adequate stock levels.
Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Conducted weekly training sessions with staff members on food safety practices and standards.
Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
Coordinated special events such as banquets or catering requests according to customer specifications.
Provided direction to staff on proper preparation techniques for menu items.
Ensured compliance with health and safety regulations in all areas of the kitchen.
Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
Scheduled staff shifts, monitored attendance, and managed payroll records.
Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Delivered food prep training so that employees could effectively feed staff personnel.
Performed continuous evaluations of employee performance and service levels.
Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Responded to customer concerns efficiently, accurately and with detailed information.
Managed inventory and rotated food products in storage to avoid spoilage and waste.
Reviewed daily task list with employees and assigned tasks for completion.
Analyzed sales data and financial reports to identify trends and areas for improvement.
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