Food Service Supervisor
Ball State University Dining
Muncie
01.1997 - 12.2011
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Provided direction to staff on proper preparation techniques for menu items.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Performed continuous evaluations of employee performance and service levels.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Analyzed sales data and financial reports to identify trends and areas for improvement.