Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhagesh V.S

Kangayam

Summary

Experienced IT professional with 6.5 years of expertise in ServiceNow ITAM, CMDB, Discovery, and ITOM, complemented by a strong understanding of GRC, TPRM modules, and ITIL processes. Proficient in optimizing IT operations through automation, managing system configurations, ensuring CMDB data accuracy, and configuring discovery schedules. Skilled in troubleshooting issues, enhancing operational efficiency, and supporting compliance and risk management initiatives to align IT solutions with organizational objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ServiceNow CMDB Specialist

Dotsito Technologies
Kangayam
06.2023 - Current
  • Worked closely with business users and infrastructure application owners to gather requirements, define business specifications, and translate them into actionable business functionalities.
  • Hands-on experience in managing CMDB, with a focus on discovery processes for on-premises infrastructure, and seamless integration with external interfaces.
  • Successfully collaborated with cross-functional teams to optimize configuration management processes and drive automation using ServiceNow Discovery.
  • Managed CMDB health by ensuring completeness, correctness, and compliance and handled requests to insert or update Configuration Items (CIs). Set up and administered MID servers as needed, including adding, updating, and removing Discovery credentials, ranges, and schedules.
  • Defined and maintained identification and reconciliation rules to ensure data consistency and reliability.
  • Strong understanding of ITSM processes based on ITIL v3. Documented all development configurations and technical processes, creating detailed training materials to guide end-users and support teams effectively.

ServiceNow ITAM Support, Internal

Standard Chartered Global Business Services
Chennai
08.2022 - 06.2023
  • Developed and customized ServiceNow IT Asset Management (ITAM) solutions to meet organizational requirements.
  • Handled incidents and problems related to the ITAM solution, providing timely resolution and root cause analysis.
  • Configure data sources to load data from file and schedule the load.
  • Integrated with other IT systems to ensure seamless data synchronization and reporting.
  • Configured Software Asset Management (SAM) processes in ServiceNow to monitor licenses, ensure compliance, and minimize audit risks.

ServiceNow CMDB Support, Internal

HDB Financial Services (HDFC Bank)
Chennai
07.2020 - 08.2022
  • Defined and maintained identification and reconciliation rules to ensure data consistency and reliability.
  • Set up and administered MID servers as needed, including adding, updating, and removing Discovery credentials, ranges, and schedules.
  • Built and supported integrations with data sources other than ServiceNow Discovery to enhance functionality and data accuracy.
  • Strong understanding of ITSM processes based on ITIL v3.
  • Produces management information, including KPIs and status reports, with an operational and a management focus.
  • Managed CMDB health by ensuring completeness, correctness, and compliance, and handled requests to insert or update Configuration Items (CIs).
  • Provides governance to ensure the integrity of the Configuration Management Database.

ServiceNow Developer

Sputnik Technology
Kangayam
01.2019 - 07.2020
  • Managed ServiceNow instances, ensuring optimal performance, availability, and security.
  • Oversaw ServiceNow instances to guarantee peak performance, availability, and security.
  • Engineered workflows using ServiceNow workflows, business rules, client scripts, and UI actions to automate ITAM operations.
  • Maintained detailed technical documentation including system design, configuration, and user guides.

Education

Bachelor of Computer Applications - Computer

Madras Christian College
Chennai
04-2018

Skills

  • CMDB management
  • ServiceNow configuration
  • Data integration
  • ITIL processes
  • ITOM
  • ITAM
  • Requirements gathering
  • Cross-functional collaboration
  • Technical documentation
  • ServiceNow administration

Certification

  • Certified Implementation Specialist - Software Asset Management (SAM Pro) - ServiceNow
  • Certified Application Developer(CAD) - ServiceNow (Pursing)

Timeline

ServiceNow CMDB Specialist

Dotsito Technologies
06.2023 - Current

ServiceNow ITAM Support, Internal

Standard Chartered Global Business Services
08.2022 - 06.2023

ServiceNow CMDB Support, Internal

HDB Financial Services (HDFC Bank)
07.2020 - 08.2022

ServiceNow Developer

Sputnik Technology
01.2019 - 07.2020

Bachelor of Computer Applications - Computer

Madras Christian College

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Rhagesh V.S