R. Harihara Priya
Operational Manager
Chennai
Summary
Seeking a position to leverage skills in managing supplier relationships, ensuring timely delivery of goods. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements in Supply Chain Process. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening with the capability to work in various work environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Quality Management System
Spincotech Pvt Ltd , Chennai
Chennai
10.2020 - Current
- Evaluated current processes in Supply Chain to develop improvement plans.
- Gathered, documented, and modeled customer data along with team of 5members to assess business trends.
- Reviewed internal systems and organized training plans across India to address areas in need of improvement.
- Created and optimized records management strategies to coordinate and protect information from Focus ERP for SAP migration process and acted as Business Analyst.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for Inventory , Order Processing and Logistics team to make high level business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Documented and executed detailed test plans and test cases using SAP and summarized and logged audit findings for reporting purposes.
- Reviewed and validated quality requirements for Purchase planning from principals to meet contract compliance regulations.
ORDER PROCESSING
Spincotech Pvt Ltd
Chennai
06.2016 - 09.2020
- Created 1000 shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders by using SAP.
- Communicated with nearly 500 plus customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Recommended merchandise and services that would meet customer needs.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled 2500 customers across India complaints, answering questions and providing alternative solutions.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Using SAP maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Utilized customer service software i.e SAP, Focus ERP and CRM to accurately enter customer data, process orders and update customer records.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Education
MBA - Operational Management GPA 7.1
Anna University
Chennai 02.2020 - 07.2023
Bachelor of Science - Biotechnology GPA 8.4
Rajalakshmi Engineering College, Thandalam
Chennai 03.2016 - 07.2020
Skills
Strong problem-solving skills (8D, TQM, Lean, 5 Why, Pareto Analysis, Fish Bone)
SOP preparation for Supply Chain process
Presentation skillsTeam Management (3R)Transportation managementSupply chain synchronizationRisk managementLogistics and DistributionStrategic sourcing and supplier relationshipCustomer relationship managementFish Bone Analysis
Continuous Improvement
Recordkeeping skills
Problem Solving Skills
Accomplishments
- Quality Management System: ISO 9001: 2015 Lead auditor certification – MSMSE
- Integrated Management System: (ISO 9001: 14011: 45001) Internal Auditor – MSME
- Lean Six sigma Green Belt certification – The council of Six Sigma, USA.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Management System
Spincotech Pvt Ltd , Chennai
10.2020 - Current
MBA - Operational Management GPA 7.1
Anna University
02.2020 - 07.2023
ORDER PROCESSING
Spincotech Pvt Ltd
06.2016 - 09.2020
Bachelor of Science - Biotechnology GPA 8.4
Rajalakshmi Engineering College, Thandalam
03.2016 - 07.2020