R.Harsha Narvakar
Bengaluru,KA
Summary
A competent professional with 10+ years of experience in the diverse corporate environment sector. Expertise in Procurement, Order Management, Renewals, Contract Validation, Supply Chain Management, Process Transitions, Quoting, Credit Management, Install Base, Deal Management, and Implementing Innovative business solutions enabling business partners to achieve revenue targets and streamline processes.
Energetic Manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Deloitte India
09.2021 - Current
- Leading client's Renewals & Data ops team- Responsible for client's product renewals: creating quotes, managing contracts, compliance management, managing assets and databases, and interacting with stakeholders
- Orchestrated high-level discussions with Contract, Order Management, and Deal Desk teams to drive automation projects, leading to 50% decrease in manual efforts and 30% increase in overall operational efficiency
- Preparing and Delivering QBRs
- Firm initiatives and routinely assessing for new task support needs, as well as proactive client interactions
- Focus on enhancing and maintaining business knowledge by investing in processes that ensure enablement remains up-to-date and effective.
- Use data, metrics, and KPIs to monitor business performance, identify patterns or gaps, and address them proactively.
- Collaboration with other DCM engagements in winning new clients
- Evaluate current processes and offer recommendations for areas of improvement.
- Create best practices for applying concepts, automations & UAT.
- Cross-trained existing employees to maximize team agility and performance
Supervisor
VMware Software India
08.2019 - 08.2021
- Supervising various Install Base reporting and ELA processes and seamless delivery by effective management of day-to-day process issues/risks
- Ensuring that governance/Operational meetings are effective and issues/Process risk are raised appropriately
- Modernized Periodic team meetings/skips etc
- To gauge pulse of associates
- Drive Coaching, people retention, mentoring and training of associates
- Establishing Performance metrics
- Scheduled Stakeholders connect on regular basis, to deliver the best
- Set and monitored H1 and H2 employee performance reviews and goals
- Drive Multiple projects on QIS, CDT and CPQ as a result quick TAT, Increase on Self-sufficient tool and adoption and customized way to understand the report for core sales team
- Defined Individual development plan for team carrier progress
- Preparing and Delivering QBRs
- Responsible for E2E employee management: hiring, onboarding, performance & talent management
- Core and offline tester for CDT, ACPQ, CPQ++ and Purchase History
- Ensuring stakeholders satisfaction levels are high by doing detailed 5 why analysis, RCA and provide corrective actions response and preventive measures
- Core member of Employment engagement committee (R&R and Onboarding)
- Managed various regions which involve team management, engagements with different stakeholders such as Deal Desk, Accounts receivable, corporate support operation, sales, strategy, and Revenue.
Business Process Lead
Tata Consultancy Services
07.2014 - 07.2019
- Lead team on people and process front with Core competencies on Supply chain management with multiple portfolios –Procurement, End to end order processing, Logistics, Return Management & Stock Transfer
- Responsible for execution of Orders placed with Suppliers and timely available of Materials to the customers – GE healthcare
- Ensuring 100% KPI, SLA, IMS compliance
- Responsible for the Process Quality and therefore will ensure that respective associates are coached appropriately (Process Audits)
- Ensure Monthly, Quarterly performance reviews are presented to stake holders
- Basics of Green belt - (lean six sigma) and Agile theory
- Managed Team of 13 – Direct reporting
- Within two years, got promoted from Sr
- Analyst to Team Lead.
Data Analyst - Customer Support operations
Concentrix Technologies
10.2012 - 05.2014
- A great deal of experience working with exceptionally large databases to maintain it properly by validating, analyzing, enriching, and cleansing
- Proficient in Business Data Analysis, Data remediation, service contracts and orders management modules of Oracle EBS
- Validate, Analyze, clean up service contracts and IB of customers based on project requirement
- Analyze sales orders booked for customers in OM of oracle application and view fulfillments and upgrades
Order Management Analyst
Oracle India Pvt Ltd
06.2010 - 06.2012
- Processing Oracle support renewals contracts and software orders globally (EMEA, APAC, US region)
- Validation of Customers commitment to pay, business approvals, and checking pricing information as per business policy
- Processing credit memo and re bill (CMRB) to issue new invoices with necessary changes as per customers wish
- Booking of ACS deals for the customers
- Attended cross trainings related to various processed involved in the organization such as Account's receivables, Customer data, Install base applications.
Education
MBA -
IMT Ghaziabad & LBS (UK)
Liverpool11.2022
B.COM -
Christ University
Bengaluru, KA03.2010
Skills
- Business Development
- Operations Management
- Schedule development
- Process Improvement
- Project Management
- Customer Relationship Management
- Performance Management
- Leadership
- Decision-Making
Domain Expertise
- Quoting & Renewals
- Order Management & Contract validation
- Stakeholder management
- People Management
- Deal Desk & Install Base
- Client Relationship management
- Supply Chain Management
Tools handled
- MS Office & Microsoft Dynamics D365
- CPQ- PROS
- CPQ / Admin Portal
- SDFC/ CORP
- ServiceNow
- Siebel
- Oracle R12 & R11
Certification
- Certified Scrum Master (CSM)
- Talent Acceleration – Skill Enhancement
- SaaS Fundamentals & Workshop on CHATGPT & AI
Rewards & Recognition
- SPOT Awards (Vmware)
- Process Star Award (TCS)
- SPOT & YAR Award (Oracle)
Timeline
Manager
Deloitte India
09.2021 - Current
Supervisor
VMware Software India
08.2019 - 08.2021
Business Process Lead
Tata Consultancy Services
07.2014 - 07.2019
Data Analyst - Customer Support operations
Concentrix Technologies
10.2012 - 05.2014
Order Management Analyst
Oracle India Pvt Ltd
06.2010 - 06.2012
MBA -
IMT Ghaziabad & LBS (UK)
B.COM -
Christ University