Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amit Ray

Mumbai

Summary

Dynamic IT leader with over 20 years of experience in the retail sector, specializing in driving technology strategy, implementing automation, AI solutions, and managing cloud infrastructure. Proven track record in enhancing operational efficiency, optimizing IT systems, and leading cross-functional teams to deliver innovative solutions that boost business performance. Postgraduate in Management with core expertise in enabling digital transformation with innovative and focused approach. Presently associated with Reliance Digital as Head of Process & Technology. Possess strong breadth of experience in IT Strategy, Enterprise Architecture, Business Analytics, Cloud Solutions, Analytics and Infrastructure, Process Automation, Change Management and Business Continuity. Earlier, I have worked extensively managing products, large programs across globe and fortune 100 customers with strong experience on Point-of-Sale Systems (POS), CRM, ERP, Data Analytics

Overview

25
years of professional experience

Work History

RELIANCE DIGITAL

Head – IT and Business Process
11.2016 - Current

Job overview

  • Company Overview: Dynamic IT leader with over 20 years of experience in the retail sector, specializing in driving technology strategy, implementing automation, AI solutions, and managing cloud infrastructure
  • Proven track record in enhancing operational efficiency, optimizing IT systems, and leading cross-functional teams to deliver innovative solutions that boost business performance
  • In my current role, I manage Strategic Projects, Business Process Optimization, Change Management Projects and IT Operations
  • Key achievements that have significantly enhanced our revenue, operational efficiency and customer experience
  • Key Areas: Store Operations and Finance, Supply Chain and Inventory Management, Contact Centre Management, Category and Integrated Planning, Marketing Projects, Reporting and Analytics, Service Management(resQ)
  • I am delighted to share my achievements in managing store operations and finance, where I have successfully driven innovation and digital transformation
  • Through continuous optimization of key areas such as POS systems, infrastructure, promotion engines, discount portals, and self-edge labels (SEL), Customer experience Management, Loyalty Programs, Automation and AI/ML we have achieved notable enhancements in revenue, operational efficiency, and customer experience
  • Dynamic IT leader with over 20 years of experience in the retail sector, specializing in driving technology strategy, implementing automation, AI solutions, and managing cloud infrastructure
  • Proven track record in enhancing operational efficiency, optimizing IT systems, and leading cross-functional teams to deliver innovative solutions that boost business performance
  • Billing Enhancement through Enterprise Grade POS Implementation: Evaluated and implemented an enterprise-grade POS system, which has significantly improved the efficiency of billing processes, enabling faster transactions and a smoother customer experience
  • Store Design and Infrastructure improvements: Enhancing store operations through a comprehensive approach to infrastructure, connectivity, and bandwidth management
  • One App for Store Management: This will facilitate the store activity tracker to ensure compliance and all checklists are met, issue management, GRN and other activities
  • Lead Management Solution for the stores: The solution will ensure all the customer connects not resulting into purchase are captured and effectively followed through offers and promotions
  • Product Selector Tool for the store sales staff: The solution will aid the sales associate to suggest the right product to the customer based on the customer needs
  • Prevent Revenue Leakage through POS and Payment Integration, OTP Validation
  • Faster flow of promotions in the POS through Promotion Engine Optimization
  • Faster Self-Edge Label printing through SEL redesign
  • Innovative Techniques: Special discounts for new customer acquisition, End of Life (EOL) automation, BOM related UI changes for faster billing
  • Store Finance Management through Vistex Backend Margin calculation and other compliance and margin improvement projects
  • Discount Portal Enhancements: Upgraded the discount portal to streamline the application for handling the store manager and the cluster manager discount
  • Fraud Prevention through Finance Integration: Implemented Delivery Order (DO) integration to bolster financial transactions
  • Revenue enhancements through Stellar and Samsung Finance Customized Loan options
  • Revenue Enhancements through exchange of the old products using the Swapeasy platform
  • Customer Loyalty Program: The Jio loyalty program will provide rich features in terms of subscription, accumulation, redemption option
  • Revenue enhancement through timely liquidation of the end of life (EOL) products – Markdown Optimization
  • Customer experience management: Innovative solutions such as Voice of the Customer (VOC) and Voice of the Employee (VOE) for store operations, supply chain, and resQ
  • Standardize printer models and configurations, ensuring consistency and reliability in store operations while optimizing maintenance and support
  • IT Support for Business Operations and Big day sales: Capacity Planning, Volumetrics and managing infrastructure and applications
  • Improve Customer footfall, engagement and revenue through Footfall Counting Solution

Vodafone

Head – Digital Strategy
09.2013 - 10.2016

Job overview

  • I am thrilled to highlight our achievements in IT strategy and digital transformation, which have significantly advanced our capabilities and customer engagement
  • Our efforts included a comprehensive evaluation of cloud platforms, the development of customer propensity models, and leveraging analytics to drive strategic decisions
  • Additionally, we have incorporated Voice of the Customer insights to refine our approach and better meet customer needs
  • These initiatives culminated in the successful implementation of a campaign management solution, for which we received a prestigious award

BIRLASOFT

BI and Analytics Head
09.2011 - 08.2013

Job overview

  • I am excited to highlight the successful completion of our Business Intelligence (BI) and Analytics projects tailored for insurance companies
  • These projects have significantly advanced our capabilities in identifying claims, detecting fraud, analyzing market share, and enhancing our data warehouse and reporting framework
  • Our efforts in developing a robust reporting framework and advanced analytics solutions have been instrumental in providing actionable insights and improving decision-making processes
  • This innovative approach was recognized with an award for IT innovation

JPMC

Product Manager
10.2010 - 08.2011

Job overview

  • I am pleased to share the successful development and implementation of regulatory and compliance applications across the APAC regions
  • Our efforts have focused on critical areas such as transfer pricing and Basel compliance
  • These applications have been instrumental in streamlining compliance processes and enhancing our ability to manage complex regulatory requirements effectively

Wipro

Program Manager
08.2005 - 09.2010

Job overview

  • I have managed the Presales, Centre of Excellence and BI accounts for automotive and aerospace customers for North America
  • I am pleased to highlight our achievements in BI and Analytics, specifically tailored to the automotive and aerospace sectors
  • Our efforts have focused on several key areas, including: Restriction Management, Spare Parts and Compliance Management

Patni Computers

Business Analyst
10.1999 - 07.2005

Job overview

  • I am excited to share the success of our reporting and analytics initiatives, utilizing Informatica as our ETL tool, and leveraging Cognos and Business Objects for robust reporting capabilities at General Electric
  • Our strategic use of these tools has significantly enhanced our ability to generate accurate and insightful reports
  • Additionally, we have implemented rigorous load and regression testing using WinRunner and Test Director

Education

Postgraduate in Management

Skills

Retail IT Strategy & Planning

Timeline

Head – IT and Business Process

RELIANCE DIGITAL
11.2016 - Current

Head – Digital Strategy

Vodafone
09.2013 - 10.2016

BI and Analytics Head

BIRLASOFT
09.2011 - 08.2013

Product Manager

JPMC
10.2010 - 08.2011

Program Manager

Wipro
08.2005 - 09.2010

Business Analyst

Patni Computers
10.1999 - 07.2005

Postgraduate in Management

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