Rheetuparna Sarmah
Senior Manager, Learning And Development, Zonal Head
Guwahati
Summary
Executive Summary :
Strategic and Results driven L&D Leader with 15+ years of experience in leading L&D Transformation, Organizational Development.
Expertise in building future ready workforce strategies, driving L&D Digitalization and aligning people practices with business growth.
Recognized for strengthening leadership pipelines, enhancing engagement and creating scalable L&D Frameworks.
Skilled in data analytics and Digitalization to measure training effectiveness and change management to foster a resilient workforce.
Successfully aligned L&D strategies with business objectives, enhancing leadership capabilities and team performance.
Overview
15
15
years of professional experience
6
6
Certificates
3
3
Languages
Work History
Senior Manager, L&D
Flipkart Internet Pvt Ltd
New Delhi
03.2024 - Current
- Evaluated employee performance data to assess the effectiveness of L&D initiatives and refine strategies accordingly.
- Established relationships with external vendors and industry experts, bringing cutting-edge knowledge into the organization's L&D offerings.
- Aligned L&D strategies with overall business objectives, ensuring the development of a skilled workforce capable of meeting future challenges.
- Strategic Leadership: Develop and execute the overall L&D strategy aligned with business objectives to build a skilled, agile, and motivated workforce.
- Program Design: Lead the design, development, and delivery of innovative learning programs, including leadership development, behavioral skills training, technical upskilling, and compliance training across all levels.
- Culture and Change Management: Lead organizational change initiatives and promote a positive, inclusive workplace culture that supports innovation and continuous learning.
- Learning Technology and Analytics: Leverage Learning Management Systems (LMS) to track learning effectiveness, generate analytics, and drive continuous improvements.
- Talent Development: Identify high-potential talent and create succession and career development plans in partnership with business leaders.
- Performance Consulting: Provide expert consultation to managers and employees on performance improvement and learning needs assessment.
Manager, L&D
Flipkart Internet Pvt Ltd
03.2021 - 03.2024
- Behavioral and Leadership Facilitation: Facilitate impactful workshops and coaching sessions aimed at enhancing leadership capabilities, teamwork, communication, and employee engagement.
- Stakeholder Management : Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
- Resolved escalated issues promptly by the Team, minimizing negative impact on customers and maintaining company reputation.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Developed and executed comprehensive training programs for continuous skill enhancement of staff.
Learning Business Partner
Flipkart Pvt Ltd
10.2015 - 03.2021
- Develop and implement training programs for delivery associates, team leads, and operations managers.
- Act as a bridge between HR, operations, and leadership teams.
- Support talent pipeline development for frontline and managerial roles.
- Learning Impact: Linking learning outcomes directly to operational KPIs.
- Cluster Ownership [Assam and North East] in learning interventions for all FTEs and FTCs.
- Managed a team of 12 trainers (CEC).
Process and Capability Trainer
SS Net Com
10.2013 - 10.2015
- Conduct induction batches as a sole trainer across all campaigns for Assam and the North East.
- Conduct Refreshers and Capability Building Workshops for all Processes in Vodafone Call Center.
- Worked closely with Vodafone clients, repartees, and colleagues along with design and train the bottom quartile population to bridge the learning gaps.
- Map the non-compliant calls to process knowledge, and bridge the gap at regular intervals for an overall improvement.
Senior Team Leader
Serco BPO
02.2012 - 03.2013
- Manage day-to-day planning, operation, and problem-solving of a team of agents to meet the required service level components.
- Call monitoring, coaching, and feedback responsibility for the delivery of the defined customer experience in every call.
- Training and development of a staff of 25, and developing emerging leaders.
- Recommendations for Product and Process Development based on Customer Feedback and Analysis of the Same.
- Generate reports, and prepare monthly business review reports for operations, and set and maintain productivity and quality standards.
Team Leader
Anjaybee Infotech [Reliance Process]
03.2011 - 02.2012
- Lead and manage a team of 15-20 employees, and monitor and track their individual performance.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Prepare monthly business reports for operations.
- Proper distribution of internal targets and maintaining the SLA to reach the desired target.
Education
Bachelor of Arts - Humanities
LMNU
Bihar 04.2001 -
Diploma - Mass Communication
Regional Institute of Journalism And Mass Communication
Guwahati, India 04.2001 -
AHSEC [10+2] -
Cotton College
Guwahati 04.2001 -
HSLCE [10th] -
Don Bosco High School
Guwahati, India 04.2001 -
Skills
Leadership & Succession Planning : Building future-ready Talent pool by nurturing leadership agility, people development, and succession resilience through continuous learning
Change Management and Organizational Development skills to drive adaptability, resilience, and sustainable growth
Digitalization and Metrics Impact : Driving digital-first learning with measurable outcomes to enhance last-mile efficiency, agility, and workforce capability
Team Leadership : Managing trainers, instructional designers, and HR partners effectively
Project Management : Overseeing multiple training projects, ensuring timely delivery and measurable outcomes
Data Analytics : Using metrics (ROI, engagement rates, skill adoption) to measure training effectiveness
Budget Management : Allocating resources efficiently across programs
Stakeholder Management : Collaborating with executives, department heads, and external vendors
Problem-Solving : Addressing workforce challenges with innovative learning solutions
Additional Information
Key Achievements [Professional]
- Conceptualize and Design Flipahead, a distinct program for Stakeholder promotions [low to mid level-Grade 5 to Grade 10]
- Introduction of Disprz LMS for 1 Lac + Delivery Executives and 15K HMTs for standardized learning modules and quick coverage and a quicker impact calculations. Flipkart Annual Award Winner for 2025.
- Introduction of Learn in 60 Seconds through Reel Based Modules and Flash Creatives.
- CEC Career Framework : A Way Forward Path for Ground Trainers and their acceptance and involvement in various critical arms like Operations, HRBP, Control Tower etc and building their framework and Lateral Movement Policy.
- License To Operate : A Mandatory Learning Program that certifies all Hub Level On Roll employees in multi skills and creating an error free SCM ambience.
- 5 Promotions in 10 Years. Consistency and Collaboration are the Key Skills that determines the overall Journey. Diverse Geographical footprints : Diverse Base locations : Guwahati, Kolkata and Delhi [simultaneously heading East Zone and North Zone].
Certification
High Impact Presentation [Dale Carnegie]
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Assamese
Advanced (C1)