RHITHWIK KRISHNAN VP
MALAPPURAM
Summary
Customer Service Associate with expertise in supporting sales teams and collaborating with internal departments to fulfill client requirements. Skilled in addressing customer inquiries and delivering customized solutions. Proficient in order processing software and maintaining precise records, enhancing service efficiency. Established history of building strong customer relationships through effective communication and problem-solving capabilities.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
SOUTH INDIAN BANK
KOZHIKODE
08.2021 - Current
- Facilitated growth and development for sales team members through targeted support.
- Coordinated with internal teams to ensure timely delivery of solutions aligned with client needs.
- Addressed customer inquiries regarding products and services to enhance satisfaction.
- Recommended product solutions tailored to individual customer requirements.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged with customers via telephone and in person to provide information and process orders.
Education
Bachelor of Science - Chemistry
ST JOSEPHS COLLEGE DEVAGIRI
KOZHIKODE03-2021
Skills
- Customer service
- Sales support
- Order processing
- Product knowledge
- Software utilization
- Customer relationship management
Affiliations
- Recognized with the Best Customer Service Associate Award for outstanding service and dedication to customer satisfaction for the financial year 2023-2024
Timeline
Customer Service Associate
SOUTH INDIAN BANK
08.2021 - Current
Bachelor of Science - Chemistry
ST JOSEPHS COLLEGE DEVAGIRI
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