Rhitwika Goswami Roychoudhury
Mumbai
Summary
Healthcare professional with extensive experience at Cloud Nine Hospital, specializing in optimizing patient service operations and enhancing guest relationships. Proficient in Microsoft Office and records management, streamlining processes to ensure quality assurance. Demonstrated strong problem-solving abilities that significantly improve patient care and satisfaction.
Overview
1
1
year of professional experience
Work History
Guest Relationship Care Executive
Cloud Nine Hospital
07.2023 - 01.2024
- Introduced hospital facilities and processes to enhance guest relationships.
- Facilitated admission processes for patients to ensure smooth transitions.
- Provided patient care services through calls and scheduled meetings.
- Conducted floor rounds to monitor patient conditions and gather feedback.
- Managed billing processes to ensure timely and accurate invoicing.
Patient Care Executive
Thunga Hospital
05.2023 - 07.2023
- Patient Service- Helping with calls and scheduling meetings
- Billing Section Handling-Calculating Treatment Charges
- Admission Process related work
- Taking Floor round
Patient Care Executive
DS RESEARCH CENTER
07.2022 - 05.2023
- Optimized patient service operations to improve efficiency and service quality.
- Ensured accurate and timely processing of billing tasks.
- Maintained organized records through diligent filing and administrative tasks.
- Coordinated appointment scheduling to enhance patient flow.
Education
Masters in Hospital Administration - Health Care
NSHM College of Management & Technology
Kolkata01.2022
Bachelor's in Hospital Management - Health care
Dinabandhu Andrews Institute Of Technology & Management
01.2020
XII -
Jadavpur Sammilita Balika Vidyalaya
Kolkata01.2017
X -
Jodhpur Park Girl's High School
Kolkata01.2015
Skills
- Microsoft Office
- Healthcare processes
- Records management
- Quality assurance
- Problem solving
Technical Course Certifications
Basic computer course
Hobbies and Interests
- Watching Movies
- Listening to songs
Internship
- Training for MHA course in NSHM KNOWLEDGE CAMPUS (KOLKATA) held by MEDICA SUPERSPECIALTY HOSPITAL, 1 month, Vaccination dept
- Training for MHA course in AMRI HOSPITAL, MUKUNDAPUR, 24 days, Patient Service and Vaccination Dept
- Training in E.S.I. Hospital, MANICKTALA, 2 months, Office Administrative Dept
- Training in AMRI Hospital, DHAKURIA, 2 months, OPD Dept
- Training in SAROJ GUPTA CANCER CENTER AND RESEARCH INSTITUTE, 2 months, Quality Dept.
Personal Information
- Father's Name: Barunangsu Goswami
- Date of Birth: 10/07/98
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Guest Relationship Care Executive
Cloud Nine Hospital
07.2023 - 01.2024
Patient Care Executive
Thunga Hospital
05.2023 - 07.2023
Patient Care Executive
DS RESEARCH CENTER
07.2022 - 05.2023
Masters in Hospital Administration - Health Care
NSHM College of Management & Technology
Bachelor's in Hospital Management - Health care
Dinabandhu Andrews Institute Of Technology & Management
XII -
Jadavpur Sammilita Balika Vidyalaya
X -
Jodhpur Park Girl's High School
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