Rhoit Biswas
Bhopal
Summary
Offering strong foundation in critical thinking and problem-solving, eager to learn and grow in this dynamic field. Brings ability to quickly grasp new concepts and apply analytical skills to real-world scenarios. Ready to use and develop communication and organizational skills in Senior officer role.
Overview
2
2
years of professional experience
Work History
Senior Officer
ICICI Bank
05.2023 - Current
- Handling entire payment bucket of merchants.
- Products - POS, QR, Sound Box and Payment gateway.
- Process payments for POS, QR and Bulk files of salaries.
- Reduced errors in payment transactions by diligently reviewing and verifying data.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Developed strong working relationships with banking partners (Paytm, Mswipe, Pinelab, Fiseve and Razorpay), facilitating efficient communication lines that expedited issue resolution times.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Provided training and guidance to new team members, fostering a supportive work environment that encouraged growth and learning.
Education
Bachelor of Commerce - Computer Applications
NRI VISMT Bhopal
Bhopal, India05-2022
Higher Secondary Education - Mathematics
Shubham Sagar Public H.S. School
Bhopal, India05-2019
Secondary Education - All
Shubham Sagar Publi
05-2017
Skills
- Electronic payments
- Transaction monitoring
- Payment processing
- Dispute resolution
- Payment gateways
- Chargeback handling
- Trained in MS Dynamic CRM & Genesys
- Microsoft office
- Fraud detection
- Fraud patterns
Languages
Bengali
English
Hindi
Timeline
Senior Officer
ICICI Bank
05.2023 - Current
Bachelor of Commerce - Computer Applications
NRI VISMT Bhopal
Higher Secondary Education - Mathematics
Shubham Sagar Public H.S. School
Secondary Education - All
Shubham Sagar Publi
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