Rhonda Boyce
South Bend
Summary
Experienced Credit & Collections Specialist with a strong background in financial operations, account management, and regulatory compliance. Adept in client communication and regulatory compliance within both public and private sectors. Skilled in reducing delinquency rates, improving cash flow, and collaborating across departments to streamline billing and collections processes. Proficient in VISTA, AS400, and Microsoft Office, with a reputation for accuracy, efficiency, and professionalism.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credit & Collections Specialist
D. A. Dodd
01.2023 - Current
- Managed a portfolio of high-value client accounts, achieving a high on-time payment rate and resolving billing disputes through proactive communication and follow-up.
- Conducted credit assessments using financial data and internal evaluation processes, recommending tailored credit limits to minimize risk and support account growth.
- Worked alongside various teams (sales, finance, legal) to enhance the efficiency of the collections process.
- Implemented targeted collection strategies, including early outreach and custom payment plans, which led to improved cash flow and reduced delinquency rates.
- Generated and analyzed aging reports to identify trends, presenting actionable insights to senior leadership that informed credit policy updates.
Billing & Collections Assistant
D. A. Dodd, LLC
01.2021 - 01.2023
- Generated and distributed high-volume invoices and billing statements with VISTA, ensuring accuracy and on-time delivery to support consistent cash flow.
- Actively tracked A/R balances and conducted follow-ups via phone and email, improving collections rate and reducing aged receivables.
- Maintained comprehensive records of financial transactions and customer interactions, enhancing audit readiness and internal reporting accuracy.
- Supported senior collections team by managing data entry and account updates, enabling efficient prioritization of high-risk accounts.
Dispatcher
D. A. Dodd, LLC
01.2018 - 01.2021
- Resolved high-pressure service challenges by quickly analyzing issues and deploying resources, ensuring uninterrupted field operations.
- Collaborated with diverse teams to evaluate and allocate service tasks according to immediate needs and technician availability, enhancing response efficiency.
- Recorded detailed logs of all service activities using [system/software], enhancing service documentation accuracy and reporting efficiency.
- Developed and introduced streamlined communication protocols that improved coordination and reduced client response time.
Dispatcher
Havel
01.2016 - 01.2018
- Managed high-volume inbound service calls and scheduled technician visits, creating detailed work orders to ensure timely and efficient service delivery.
- Proactively tracked and followed up on all pending service calls, streamlining communication and reducing unresolved cases.
- Served as the main point of contact between customers and service teams, resolving issues and requests to uphold high satisfaction standards.
- Maintained organized records and service logs, contributing to improved scheduling accuracy and performance reporting.
Eligibility Specialist/ Hearings and Appeals
Xerox/Family Social Service Administration
01.2006 - 01.2016
- Conducted thorough eligibility interviews for Medicaid, SNAP, and TANF applicants, applying program criteria and ensuring accuracy in benefit determination.
- Verified and evaluated clients’ financial and personal data to maintain program integrity and prevent errors or fraudulent claims.
- Ensured consistent compliance with state and federal regulations, minimizing audit findings and supporting public trust in service delivery.
- Established strong relationships with clients from various backgrounds, ensuring effective communication and compassionate service in a fast-paced, time-sensitive environment.
Education
Bachelor of Science - Business Administration W/concentration in Human Resources
Purdue University Global
01.2025
Skills
- Credit & Collections Management
- Accounts Receivable & Billing
- Client Relations & Communication
- Regulatory Compliance & Documentation
- Administrative & Operational Support
- AS400
- Windows
- Microsoft Office
- VISTA
- Outlook
- Adobe
- Issue investigation
Certification
Notary Public
Accomplishments
- Chancellor's List
- Magnum Cum Laude 3.96
- National Society of Collegiate Scholars
Timeline
Credit & Collections Specialist
D. A. Dodd
01.2023 - Current
Billing & Collections Assistant
D. A. Dodd, LLC
01.2021 - 01.2023
Dispatcher
D. A. Dodd, LLC
01.2018 - 01.2021
Dispatcher
Havel
01.2016 - 01.2018
Eligibility Specialist/ Hearings and Appeals
Xerox/Family Social Service Administration
01.2006 - 01.2016
Bachelor of Science - Business Administration W/concentration in Human Resources
Purdue University Global
Similar Profiles
Tia jacksonTia jackson
Independent Contractor at State of Ohio DoddIndependent Contractor at State of Ohio Dodd
Toni LewisToni Lewis
Dsp at Clark County DoddDsp at Clark County Dodd
SHAWNTEL WRIGHTSHAWNTEL WRIGHT
Skilled Nurse at Independent Provider-ODM & DODDSkilled Nurse at Independent Provider-ODM & DODD
Sheila LacySheila Lacy
Gas Station Store Manager at McClure Gas Station IncorporatedGas Station Store Manager at McClure Gas Station Incorporated
Jazmine HernandezJazmine Hernandez
Kitter at CTDIKitter at CTDI