Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rhonda Cooper

Rhonda Cooper

Veedersburg

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

33
33
years of professional experience

Work History

Returns Claim Clerk / Backup Team Leader

Penguin Random House
Crawfordsville
11.1999 - Current
  • Verified accuracy of all paperwork prior to submission for processing.
  • Performed data entry to update customer account records.
  • Reviewed files and documents to gather information and respond to requests.
  • Organized and maintained filing systems for confidential documents.
  • Trained staff on work activities and software applications.
  • Troubleshot office equipment and computer hardware issues efficiently.
  • Managed inventory and supplies to ensure availability of materials.
  • Demonstrated effective problem-solving skills, resolving issues promptly.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Ensured compliance with all safety regulations in the workplace.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Offered training and support to keep team members motivated and working toward objectives.

Director Of Sales

Holiday Inn Holidome
Lebanon
07.1997 - 09.1999
  • Established long-term relationships with customers and industry professionals to drive business growth.
  • Facilitated booking of large blocks of hotel rooms for clients.
  • Coordinated banquet room bookings and arranged catering services for events.
  • Set up and decorated banquet rooms to meet client specifications.

Secretary

Miller's Body and Chassis
Waynetown
05.1996 - 10.1997
  • Managed appointment scheduling through efficient phone call handling.
  • Processed vehicle part orders to maintain inventory levels.
  • Deposited cash to bank to ensure financial accuracy.

Assistant General Manager /Sales and Marketing Manager

Damon's Clubhouse
Lafayette
05.1992 - 11.1996
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Helped team develop specialized projects, events and promotions.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Motivated and led team members to work together to achieve targets.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Developed marketing plans to promote products or services offered by the company.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Attended meetings with radio station, TV stations, Chamber of Commerce to set up promotional advertising.
  • Worked with customers to books banquet rooms for events and meetings.
  • Worked with customers on catering and other needs for banquets and meetings.

Education

Associate of Applied Science - Marketing Management

Ivy Tech Community College of Indiana
Lafayette, IN
05-1994

High School Diploma -

Fountain Central High School
Veedersburg, IN
05-1980

Skills

  • Data entry and document verification
  • Inventory management and filing maintenance
  • Customer complaint resolution
  • Quality assurance and troubleshooting
  • Time management and Microsoft Office Suite

Affiliations

  • I have been raising 3 grandsons, twins age 12 and the youngest is age 11. They all play sports - Basketball, baseball and soccer and also participate in 4H, Math Bowl, and Spelling Bowl every year.
  • I also grow a garden every year and can and freeze the vegetables from the garden and 4 fruit trees that we have.
  • I also love doing different hobbies that include crocheting, painting, wood crafts, making t-shirt, scrapbooking, reading, etc.

Timeline

Returns Claim Clerk / Backup Team Leader

Penguin Random House
11.1999 - Current

Director Of Sales

Holiday Inn Holidome
07.1997 - 09.1999

Secretary

Miller's Body and Chassis
05.1996 - 10.1997

Assistant General Manager /Sales and Marketing Manager

Damon's Clubhouse
05.1992 - 11.1996

Associate of Applied Science - Marketing Management

Ivy Tech Community College of Indiana

High School Diploma -

Fountain Central High School

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Rhonda Cooper