Rhuturaj Tigote
Banking & Financial Services, Quality Assurance
Pune
Summary
Results-driven quality assurance specialist with a proven track record in enhancing customer satisfaction and driving continuous improvement initiatives. Expertise in data analysis, corrective actions, and team collaboration leads to measurable process enhancements.
Dedicated quality assurance specialist with a proven track record in enhancing customer satisfaction and driving continuous improvement. Expertise in data analysis and collaboration enables effective identification of systemic issues and implementation of corrective actions.
Overview
15
15
years of professional experience
Work History
Specialist Client Reporting, Quality Assurance
Bank of New York (BNY)
06.2015 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Perform comprehensive internal transactional quality audits (peer audits) across key business processes, ensuring quality standards compliance with internal SOPs.
- Identified errors and categorized defects, maintaining detailed audit logs to track non-conformities and support continuous improvement.
- Published monthly and quarterly audit reports featuring data-driven insights, quality trends, and actionable recommendations for client.
- Monthly & Quarterly client reporting, QA & KPI Dashboards, Variance Analysis, Financial/Performance Reporting
- Conducted rigorous RCAs using quality tools such as 5-Why and Pareto charts to identify underlying systemic issues.
- Drove corrective and preventive actions (CAPA) in collaboration with cross-functional stakeholders, ensuring targeted solutions were implemented.
- Championed the adoption of new tools that streamlined workflows across multiple departments.
- Streamlined project delivery processes, reducing completion times significantly.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Associate
Wipro
05.2011 - 05.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Education
BBA - Finance
Pune University
Pune, India 04.2001 -
Skills
Client relations
Quality assurance
Quality reporting
Team collaboration
Analytical thinking
Continuous improvement
Management collaboration
Compliance monitoring
Data analysis
Timeline
Specialist Client Reporting, Quality Assurance
Bank of New York (BNY)
06.2015 - Current
Associate
Wipro
05.2011 - 05.2015
BBA - Finance
Pune University
04.2001 -