Rhythum Papneja
Giddarbaha
Summary
Dynamic Customer Service Executive with a proven track record at Teleperformance, excelling in problem resolution and analytical thinking. Expert in shipping procedures and order processing, I effectively collaborated with teams to enhance customer satisfaction and streamline operations, ensuring timely updates and education on Apple products for clients across the U.S., Canada, and the U.K.
Overview
1
1
Certification
Work History
Customer Service Executive
Teleperformance
Mohali
07.2024 - 12.2024
- Served in the back-end support department at Apple, managing shipping, billing, and order exchange tasks for customers in the United States and Canada.
- Collaborates with various teams to streamline the process and communicates with customers via phone to provide periodic updates.
- Educating customers about the features of Apple products and upcoming launches.
Education
High School Diploma -
St. Xaviers School
Bathinda03-2019
Skills
- Problem resolution
- Analytical thinking
- Negotiation skills
- Computer skills
- Shipping procedures
- Task prioritization
- Order processing
- Transaction processing
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Proficient (C2)
C2
Certification
- Scored an average of 79 out of 90 in PTE while scoring 90 in the speaking module.
Affiliations
- Travelling
- Music
- Gaming
- Adventure Sports
Timeline
Customer Service Executive
Teleperformance
07.2024 - 12.2024
High School Diploma -
St. Xaviers School
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