Ria Ann Achankunju
Pune
Summary
Motivated HR professional with hands-on experience in recruitment support, HR operations, attendance and LOP management, KYC updates, and virtual customer engagement. Skilled in resume shortlisting, onboarding coordination, and internal issue resolution. Recently trained in HR Generalist functions with a growing focus on Learning & Development, employee engagement, and training coordination. Committed to delivering efficient, people-focused HR support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Executive
PharmaACE
Pune
06.2024 - 02.2025
- Managed employee attendance and leave records across departments, ensuring timely updates and accuracy in payroll processing
- Handled Loss of Pay (LOP) calculations in coordination with HR and Finance, maintaining compliance with company policies
- Acted as an HR assistant, supporting recruitment activities, onboarding, and maintaining employee documentation
- Monitored and resolved internal ticketing system requests, addressing HR, admin, and IT-related queries efficiently
- Shortlisted resumes based on job descriptions and team requirements; coordinated with hiring managers for interview scheduling and feedback collection
- Maintained and updated internal HR databases, documents, and reports to support smooth day-to-day operations
- Collaborated with cross-functional teams to ensure timely communication and issue resolution across employee services
- Training Needs Analysis
- Employee Data & Records Management
Virtual Engagement Manager
IndusInd Bank
Chennai
11.2020 - 06.2021
- Oversaw Know Your Customer (KYC) updates, verifying client documents and ensuring full compliance with banking and regulatory policies
- Monitored customer transactions for suspicious activity or anomalies, contributing to proactive fraud detection and risk mitigation
- Provided virtual customer support via email, chat, and calls, resolving account-related issues and delivering a seamless user experience
- Managed and processed debit card applications, ensuring timely approval, issuance, and delivery while coordinating with operations and compliance teams
- Maintained accurate records of client interactions, applications, and KYC documents using internal CRM tools
- Collaborated with internal departments to escalate critical issues and ensure timely resolutions, improving overall service quality
- Contributed to improving engagement processes by tracking service metrics, identifying gaps, and suggesting enhancements
Education
MBA - Finance and Marketing
SRM Institute of Science & Technology
India05.2021
BCom - Capital marketing
Sri Krishna College of Science And Arts
India05-2017
Skills
- Learning & Development Coordination
- Employee Onboarding
- Payroll Management & LOP Handling
- Recruitment & Resume Shortlisting
- Employee Onboarding & HR Operations
- Attendance & Leave Management
- Learning & Development Coordination
- Customer Support & Virtual Engagement
- KYC Compliance & Documentation
- Transaction Monitoring & Risk Flagging
- Debit Card Application Processing
- Training Needs Analysis (TNA)
- Employee Data & Records Management
- Internal Ticketing & Issue Resolution
- Stakeholder Communication & Collaboration
Certification
- HR generalist (HR Remedy)
Timeline
Account Executive
PharmaACE
06.2024 - 02.2025
Virtual Engagement Manager
IndusInd Bank
11.2020 - 06.2021
MBA - Finance and Marketing
SRM Institute of Science & Technology
BCom - Capital marketing
Sri Krishna College of Science And Arts
Similar Profiles
SIDDHI NARVEKARSIDDHI NARVEKAR
Consultant, Business Development Analytics at PharmaaceConsultant, Business Development Analytics at Pharmaace
Bhavesh AgarwalBhavesh Agarwal
Analyst at PharmaACEAnalyst at PharmaACE
MOURYA DEVULAPALLYMOURYA DEVULAPALLY
Senior Consultant at PharmaACESenior Consultant at PharmaACE