Ria Gupta
Mumbai,MH
Summary
Proactive Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Xanadu Realty
06.2022 - 02.2024
- I was initially hired as a Sales Manager in charge of sourcing, and later promoted to the role of Assistant General Manager for the prestigious SOBO luxury project.
- The revenue generated from Raheja Exotica and Raheja Imperia amounts to 120 crore.
- I have successfully penetrated both the Western and SOBO markets and have established strong connections with channel partners in these regions.
- Generated leads through networking events, building a strong referral base for future business opportunities.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Increased property sales by conducting thorough market research and identifying potential buyers.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader, Sales Operations
UPGRAD EDUCATIONS PVT LTD
05.2021 - 06.2022
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Team Leader
VEDANTU INNOVATIONS PVT LTD
12.2018 - 05.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales and Marketing Lead
SKYINTEGRITY TECHNOLOGIES PVT LTD
01.2017 - 11.2018
- Led marketing campaigns for successful product launches, driving brand awareness and customer engagement.
- Contributed significantly towards shaping company culture by actively participating in various team-building activities which boosted overall employee morale.
- Collaborated with cross-functional teams to develop effective marketing materials for targeted audiences.
- Implemented innovative promotional tactics, resulting in increased product visibility and market share gains.
- Increased sales revenue by developing and executing strategic sales plans.
Operations Manager, Customer Experience
Teleperformance
09.2014 - 07.2016
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
Business Development Manager
CEAT Tyres
01.2013 - 12.2013
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Education
MBA - Sales And Marketing Education
DEAKIN UNIVERSITY
AUSTRALIA04.2025
PGDM - Sales And Marketing Education
IMT Ghaziabad
New Delhi12.2023
BBA - Sales And Marketing
Barkatullah University
Bhopal, India04.2015
Senior Secondry - Commerce
St. Jude's CM Senior Sec School
Shahdol, India04.2011
High School -
St. Jude's CM Senior Sec School
Shahdol, India04.2009
Skills
- Employee Relations
- Business Development
- Strategic planning skill
- Team leadership expertise
- Sales Techniques
- KPI Tracking
- Performance Improvement
- Sales Tracking
- Digital Marketing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant General Manager
Xanadu Realty
06.2022 - 02.2024
Team Leader, Sales Operations
UPGRAD EDUCATIONS PVT LTD
05.2021 - 06.2022
Team Leader
VEDANTU INNOVATIONS PVT LTD
12.2018 - 05.2021
Sales and Marketing Lead
SKYINTEGRITY TECHNOLOGIES PVT LTD
01.2017 - 11.2018
Operations Manager, Customer Experience
Teleperformance
09.2014 - 07.2016
Business Development Manager
CEAT Tyres
01.2013 - 12.2013
MBA - Sales And Marketing Education
DEAKIN UNIVERSITY
PGDM - Sales And Marketing Education
IMT Ghaziabad
BBA - Sales And Marketing
Barkatullah University
Senior Secondry - Commerce
St. Jude's CM Senior Sec School
High School -
St. Jude's CM Senior Sec School