Rianna Ferguson

Server

Swensons Drive-Ins

08.2023 - 09.2024

Provided attentive customer service in fast-paced dining environment.
Assisted with menu explanations and recommendations to enhance guest experience.
Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Processed customer orders efficiently using point-of-sale systems.
Adapted quickly to changing situations, effectively managing multiple tables at once.
Supported team members during busy shifts to improve overall service efficiency.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.